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Learning & Development Specialist

Company: Boston Consulting Group
Location: San Francisco
Posted on: January 16, 2022

Job Description:

WHAT YOU'LL DO

  • Do you enjoy learning and creating opportunities for others to learn?
  • Do you have a passion for development and helping our diverse staff grow?
  • Are you good at creating memorable experiences?
  • Would you enjoy working within a local system to create learning opportunities for client-facing staff?
  • ---then we want to meet you! Please take a moment to read through the below and submit your application BCG Learning and Development (L&D) delivers a world-class learning experience that accelerates our people's development, deepens their sense of belonging, and unlocks their potential to impact our firm, our clients, and the world. Our team supports the development of Associate through Partner Core, Expert and Specialty Business Units (SBU) consulting team members across North America (NAMR).This role will be part of our customer-facing L&D organization, coordinating and hosting the training of client-facing staff in a particular geographic system. You will partner closely with the System Learning Lead and local office stakeholders to address the development needs of client-facing staff via ad hoc learning initiatives, pilots, and other L&D opportunities. You will collaborate closely with the NAMR L&D Learning Journey teams to execute best-in-class in-person elements of our Learning Journey curriculum. As the System Learning Specialist, you will serve as a key point of contact for new employees as they embark on their BCG career. You will play an instrumental role in their successful onboarding and skill development, which is critical to our ability to serve our clients with excellence.You will contribute as part of the broader NAMR L&D and Predictability, Teaming, and Open Communication (PTO) team with the end goal of developing a community of lifelong learners who advance the world. YOU'RE GOOD AT We are looking for someone who relishes working in a fast-paced, excellence-driven team. We are seeking an individual who has a passion for people development and delivering outstanding customer service, is highly organized, is energized by complex process and project management, enjoys event production, and who is keen to develop and challenge themselves in a diverse team setting with constantly evolving curricula, processes, and operational norms.To be successful in this role, you will need to think on your feet, be solution-oriented, and communicate at all levels of the organization to deliver quality experiences for our participants and facilitators. You will also need to demonstrate that you can work independently and collaborate with a team, effectively handle multiple priorities, and comfortably adapt to last minute changes and demands.In addition, we are looking for someone who is comfortable with technology, including managing L&D's new cloud-based Learning Management System (SABA). Key accountabilities:
    • Develop deep knowledge and expertise of learning journey program(s) hosted in-person at the system/local-level, ensuring high-quality participant experiences
    • Provide guidance and help non- Managing Director and Partner (MDP) client-facing staff navigate the broad L&D ecosystem
    • Coordinate logistics for system/local-hosted programs, including 1x per month onboarding programs, collaborating with relevant functions such as HR, Office Services, and IT teams.
    • Manage onsite coordination of L&D resources needed to execute programs, such as internal presenters, external vendors, and leveraging relevant digital tools (slack, trello, etc)
    • Observe and collect program feedback to share back with relevant stakeholders as appropriate and make suggestions for continuous training program improvement based on feedback, in collaboration with NAMR learning journey teams
    • Develop proficient knowledge and expertise of SABA to support program management
    • Uphold explicit System Learning sub-team norms, help to cultivate an inclusive team environment, and support onboarding of new sub-team members Perform additional special projects as needed to support L&D priorities YOU BRING (EXPERIENCE & QUALIFICATIONS)
      • Bachelor's degree with at least two years of relevant business experience, preferably in event management, recruiting, training or other people functions
      • Advanced Microsoft Office skills (including PowerPoint, Excel and Word)
      • Excellent organization and time management skills
      • Exceptional verbal and written communication skills
      • Highest ethical standards and ability to respect all BCG and employee information as personal and confidential YOU'LL WORK WITH You will be part of a large NAMR L&D/PTO team that supports over 3,000 non-MDP core, expert and SBU consulting team members across North America and delivers over 500 local training programs a year.The team values a collaborative, inclusive, and supportive environment and thrives on a sense of pride and ownership for the work that they do. A strong emphasis is placed not only on the development of our learners, but on the development of team members as well. ADDITIONAL INFORMATION Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.

Keywords: Boston Consulting Group, San Francisco , Learning & Development Specialist, Other , San Francisco, California

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