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Account Supervisor

Company: Williams Lea
Location: San Francisco
Posted on: January 16, 2022

Job Description:

Williams Lea is the global provider of skilled business-critical support services to financial, legal and professional services firms. We connect people, processes and technology to manage documents and streamline key operational functions.From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built a strong heritage, great relationships and a talented team. Our 6,000 worldwide employees work onsite at clients and onshore/offshore at Williams Lea operations providing unrivalled support and helping clients transform their support operations. With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.Williams Lea is hiring for Account Supervisor to work Monday to Friday 8:00 am to 5:00 pm!Pay: $60,000 - $65,000 annualBenefits:

  • Medical
  • Dental
  • Vision
  • 401k
  • PTO
  • Life Insurance
  • Prescription Drug Plan
  • Flexible Spending Account
  • Domestic Partner Benefits
  • Commuter BenefitsThe-- - -Account Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within an-- - -account..-- - --- - -Job qualifications-- - -
    • Bachelor-- - -s degree or equivalent experience-- - -
    • 3 or more years-- - --- - -proven experience in-- - -a customer service environment, legal or financial services industries-- - -preferred-- - -
    • 3 or more years-- - --- - -experience-- - - in-- - -office support including a combination of administrative, facilities, hospitality, reception, reprographics and-- - -mailroom-- - -
    • Understanding of USPS regulations-- - -
    • Understanding of reprographics equipment and usage-- - -
    • Intermediate Microsoft Office Word and Excel skills-- - -
    • Basic Microsoft PowerPoint skills-- - -
    • Prior experience managing vendors-- - -preferred-- - -
    • Basic P&L understanding a plus-- - -
    • Demonstrated experience prioritizing competing priorities under tight-- - -deadlines-- - -
    • Exceptional communication skills, both written and verbal-- - -
    • Good attention to detail-- - -Job duties-- - -
      • Ensure team provides outstanding service to client, while building strong customer relationships-- - -
      • Create an environment conducive to service expansions-- - -and new business-- - -opportunities-- - -
      • Maximize profitability through the effective utilization of labor and-- - -resources-- - -
      • Immediately resolve any-- - -operational problems or-- - -issues-- - -
      • Produce required reports on-- - -schedule-- - -
      • Coordinate workflow within the team, prioritizing jobs and-- - -delegating duties to-- - -associates-- - -
      • Balance team-- - -s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor-- - -management-- - --- - -
      • Monitor-- - -work flow-- - -to ensure jobs are completed efficiently,-- - -accurately and within-- - -deadlines-- - -
      • Train new employees on policies and procedures-- - -
      • Address performance issues among team members-- - -
      • Work with manager to create development plans and challenging assignments for team-- - -members-- - -
      • Escalate to manager client or team concerns to proactively resolve-- - -issues-- - -Your safety and well-being:-- - - As we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.-- - -Face masks:-- - - To supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering and when working within the building.-- - -Social distancing:-- - - Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees.-- - -It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.-- - -Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.PandoLogic. Keywords: Compensation / Benefits Supervisor, Location: San Francisco, CA - 94151

Keywords: Williams Lea, San Francisco , Account Supervisor, Other , San Francisco, California

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