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UnitedHealth Group: Patient Care Coordinator - Brentwood, Pleasanton, Walnut Creek, Ca

Company: UnitedHealth Group
Location: Oakley
Posted on: November 23, 2021

Job Description:

Combine two of the fastest growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SMLet's face it, no industry is moving faster than health care. And no organization is better positioned to move health care forward than UnitedHealth Group. We're out to use data, technology and people in ways that help drive change and make the health care system work better for everyone. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive. Take this opportunity to work with a Fortune 10 industry leader.This position is full-time Monday Friday. Employees to be flexible to work variable days and hours, 7:15am 9:15pm Monday Friday and 7:30am 6:30pm Saturday and Sunday, 32 hours per week. Candidates must be able to be flexible on a daily basis between the Brentwood, Pleasanton and Walnut Creek offices.Primary Responsibilities:Core Competencies are streamlined across the organization. All staff level employees have the same four Core Competencies which address key behaviors that help John Muir Health fulfill our mission, demonstrate our values, and deliver on our brand promise of We Listen, We Explain, and We Work Together as a TeamKnows and/or anticipates the needs of the patient/customer and matches those needs to available JMH resources and services. Encourages colleagues to take the patient's/customer's point of view in meeting needs, responding to requests, resolving problems, and initiating new services.Protects the patient/customer's interests by quickly alerting them to potential problems when there may be alternative solutionsAsks a series of clarifying questions to get to the root of a need, situation, problem, or opportunity. Calls on others to get their perspective, background knowledge, information, and experience.Anticipates and prepares for questions, reactions, objections, or misunderstanding when key assumptions are not shared.Adapts communication style and medium to suit both the message and the audience.Exhibits broad based thinking by considering the impact that decisions or projects in one area can have on other areas of the organization. Actively seeks to learn about the customer's business priorities and how to support those priorities with interventions and/or solutionsDemonstrates an open, personal and team commitment to safety and fosters highly reliable performanceConsistently uses professional, accurate, clear and timely verbal. written, and electronic communication to the patient or customer and other team membersCreates and/or participates in improvement activities to improve the patient/customer experience, quality of care. customer service, and efficient departmental operationsPublicly credits others who have performed well, and communicates that team members have made important and valued contributionsSchedules patient appointments obtaining all patient demographic, insurance diagnosis and procedure information and Verifies accurate insurance plan code assignmentInforms patients and providers that a necessary authorization has not been obtained or that a procedure is being flagged as not medically necessary and that the patient may need to sign a non-covered services waiver on arrivalUtilize clinical knowledge to determine if the doctor's order is consistent with the diagnosis providedCoordinates appointments for patients with multiple proceduresYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested inRequired Qualifications:High School Diploma / GED (or higher)1 years of healthcare industry experienceAbility to pass Epic-Proficiency within 90 days of start dateAbility to be flexible to work variable days and hours, 7:15am 9:15pm Monday Friday and 7:30am 6:30pm Saturday and Sunday, 32 hours per week.Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. Preferred Qualifications:1 years of Registration-Admitting experience1 years of Health Information Management-ICD-10 Diagnosis/CPT codingPrevious experience in hospital, surgery or specialty procedure schedulingKnowledge of insurance health plans, coverage and authorization processUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your nextmission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.Hr/transitioning-militaryLearn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.Hr/vetCareers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: healthcare, insurance, billing, HIPPA, customer service, hiring immediately, rpo

Keywords: UnitedHealth Group, San Francisco , UnitedHealth Group: Patient Care Coordinator - Brentwood, Pleasanton, Walnut Creek, Ca, Other , Oakley, California

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