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Resident Services Coordinator

Company: Resources for Community Development
Location: Fairfax
Posted on: November 22, 2021

Job Description:

Who We Are For over 35 years, Resources for Community Development (RCD) has been a leading regional nonprofit developer and owner of affordable housing. RCD's mission is to create and preserve affordable housing for people with the fewest options, to build community and enrich lives. RCD fosters strong, inclusive neighborhoods through strategies that address the health, economic development, education, and housing needs of residents across the community. As an employer, RCD offers a collegial, respectful, diverse and inclusive work environment with generous benefits. We take pride in being able to bring our full selves to our work, value work-life balance and prioritize the growth and development of our employees. We are comprised of a dynamic and high-achieving team of residents, communities, staff and Board who are helping to meet the demand in the Bay Area for affordable housing. What I really love about RCD is how much positive impact we have in people's lives just by where we build, how we design, and the services we offer. It's incredibly motivating to open the doors to residents and watch them thrive. -Dan Sawislak, Executive Director The Role The Resident Services Coordinator (RSC) supports RCD's mission of providing safe and affordable housing. Provide resident coordination and referrals to all residents at RCD's 54 unit Senior and formerly homeless property, Victory Village Apartment, located in Fairfax, California. The role of the Resident Services Coordinator (RSC) is to support residents in maintaining their well-being, health, and independence in their apartments, enabling them to live autonomously and age in place. As with all of RCD's programs, each resident's choice and voluntary participation in services will be an integral component. As part of a team offering onsite engagement to residents of RCD properties, you will provide coordination, information, and referral to other appropriate community services, as well as notifying a designated service provider when a tenant's needs may require service and support along with educational programming. You will work closely with provider agencies to ensure that services are coordinated for each individual tenant. The work is focused on five key areas: Housing retention- Early Evictions prevention & Lease education; Health and Wellness - Health support, Health education, and Healthy eating; Economic stability & Jobs/Education - Financial education and employment opportunities; and resident social engagement and community development- Community Events, Volunteerism, and emergency preparedness. You will work closely with residents, RCD staff, property management, and third-party service providers or vendors to support residents in meeting their personal goals and to meet specific challenges. Successful candidates will be resourceful, flexible, and dedicated to promoting access to local, state, and/or federal social services that directly or indirectly support resident housing stability, health and wellness, access to education, and employment. Join us! Responsibilities Work with Residents --- Accurately identify/assess resident needs in order to connect them effectively with assistance to daily living resources and help them set personal goals. --- Provide resident coordination and referrals to all residents at the assigned building as needed in the following areas assistance with accessing public transportation or arranging for rides, assistance with shopping, assistance with laundry, assistance with completing errands, and assistance with furnishings, appliances, and household goods. --- Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources. --- Develop community-building activities in the form of planned social and recreational activities on-site (such as games, group dinners, holiday activities, and classes, arts, and craft activities) arrange off-site outings with local senior services, and provide information and assistance with enrollment in adult education and social programs --- Develop and maintain a comprehensive list of resources (Benefits advocacy (such as Social Security, SSI, Medical, Medicare, food stamps), including assistance with applying or re-applying for entitlements, income support assistance (such as money management/payee services) legal services (for power of attorney, conservatorships) available in the community for residents' benefit. --- Recruit, manage, and utilize volunteers to meet the program and service needs of residents. Work with Community Organizations --- Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents: such as facilitated peer support groups, substance abuse counseling, family support, mental health counseling, and support short-term psychotherapy. --- Effectively organize, facilitate, and participate in and/or lead meetings and community gatherings including activities with partner agencies that build professional capacity and enhance working relationships. --- Motivate individuals and groups to actively participate and take leadership in efforts to improve the community and increase self- sufficiency. Data and Reporting --- Develop and implement an annual logic model for assigned properties. --- Collect required data for designated program components and record data in our online database accurately and timely. --- Evaluate and report outcomes of programs and services on a regular basis as required. --- Report child, dependent adult and elder abuse and neglect according to state law. Coordination with Property Management --- Housing stability and retention --- Referrals and linkages --- Rental assistance needs --- Lease violations --- Monthly provider meetings --- Jointly host quarterly community meetings Qualifications & Skill Set --- 2+ years of experience in one or more of the following areas: o Community/neighborhood organizing and community building with residents o Providing direct services and/or services referrals and linkages in an affordable housing community o Providing training in areas such as job development, money management, computer instruction --- Professional, responsible and flexible; ability to balance attention to detail and big-picture needs, and to approach problems creatively and proactively. --- Self-starter, self-motivated with the ability to work independently and as part of a team. --- Exceptional interpersonal skills; work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others. --- Develop effective working partnerships with religious, educational, and community groups and institutions to leverage resources. --- Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority. --- Demonstrate a basic understanding of how to work with people with mental health, disabilities, substance abuse, trauma, and/or sensitive personal issues. --- Maintain professional boundaries while building trusting relationships with residents and staff --- Demonstrate exceptional customer service skills to all residents, staff and partner agencies --- Demonstrate a high level of verbal, writing, and listening skills --- Intermediate level computer skills, including proficiency with MS Outlook, Word and Excel --- Provision of medically-provided tuberculosis (TB) skin test demonstrating negative results --- Associate's degree; or high school diploma / GED, with 5 years of experience in social work, social services, or a related filed --- Bachelor's degree preferred Work Environment Majority of time spent at RCD's affordable housing communities. Because of the nature of the work, the position may require the employee to be available to work occasional late afternoons, early evenings and/or weekends. Travel Requirements The responsibilities of this position will require occasional travel to off-site locations for department/all staff meetings and trainings held though out the Bay Area. Physical Requirements While performing the duties of the job, the employee is regularly required to sit, speak, and hear. Requires frequent use of a keyboard, computer monitor, and phone. Must be able to communicate clearly, both verbally and in writing. Must be able to lift up to twenty-five (25) pounds occasionally. Work requires approximately 10% standing, 80% sitting and 10% walking. Active periods of walking, sitting, and/or standing without a break may be required for periods of up to two (2) hours. The position requires regular reaching, bending, stooping, and occasional kneeling, crouching, and crawling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


Keywords: Resources for Community Development, San Francisco , Resident Services Coordinator, Other , Fairfax, California

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