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IT Operations Support

Company: Kong Inc.
Location: San Francisco
Posted on: November 22, 2021

Job Description:

Are you ready to power the World's connections?If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.About the Role:As our first IT Operations Support, you will maintain all of Kong's SaaS applications and give our staff the necessary tools they need to succeed . We're looking for someone to provide excellent customer service and support to our staff and maintain the day to day operations for IT.Why should you want to work at Kong? Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help!- APIs are driving innovation across every industry!- Strong VC team, Series D, strong year over year revenue growth!Technical Leadership - We are recognized as the leader in innovation in the connectivity space.- Marco, our CTO/co-founder - 'We are the Cisco of L4 and L7'A - CUBE Conversation, March 2021- We are the leading innovator in the connectivity space!Amazing Team & Culture - Come be a 'Konger' and find out what we mean.- Great Place to Work Certified in 2020 & 2021- Kong employees discuss our culture at our 2020 Company KickoffBuilding Great Products - Learn why the world's largest companies love our tech!- Kong Named a Leader in the 2020 Gartner Magic Quadrant- Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia!What You'll DoEnsure Kong's day to day IT operations are addressing the needs of our global workforce and are operating from a strong security and compliance position. Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions. Responsible for Ticket Queue: Manage inbound support requests via tickets, email, and Slack. Be an escalation point for Kong's IT Help Desk Partner. Ensure support tickets are addressed, SLA's are met.Administering a wide variety of SaaS apps; provision/modify/remove access as needed: Google Workspace, Okta, Slack, Atlassian, Zoom, Office365, 1password, etcResponsible for our IT On-boarding: Coordinate w/ EX team to ensure pre-boarding tasks are complete. Coordinate w/ IT Manager on purchases and hardware deployments. Coordinate with IT Help Desk Partner on account setup.Responsible for our IT Off-boarding: Coordinate with IT Manager & HR for any off-boardings.Responsible for Zoom Room and Zoom Hardware maintenance.Responsible for IT Inventory: Coordinate with IT Manager on hardware and software inventorySupport Kong's Audit's by ensuring that our IT infrastructure is secure, compliant and documented. Collaboration with other department stakeholders including technical projects across a suite of cloud based software tools.Develop procedures, processes, DR plans, instructions and other materials as necessary.What You'll Bring4 years of experience working in an IT Operations, Support, Helpdesk role.Experience with administration of Google Workspace, Slack and ZoomExperience with administration of Okta: SSO, IDM and Role Based AccessExperience with administration of Atlassian: Jira Software, JSM, ConfluenceExperience with MDM maintenance: JAMF and IntuneExperience working with Compliance and Infosec teams; with audits such as SOC-2 Type 2 & ISO 27001 Excellent working knowledge of computer systems (macOS, Windows 10/11, Linux Ubuntu), network (Meraki), systems administration, and phone systems (future) Strong critical thinking and decision-making skillsExcellent project management skills and strong ability to prioritizeGood grasp on IT infrastructure and operations best practicesDesire to succeed tempered by maturity and a good sense of humor.Experience working with remote teams while using tools such as Slack or Zoom to support remotelyBonus/CertificationsGoogle Workspace AdministrationCompTIA A+ - Network+ - Security+Okta AdministrationJAMF 200Intune AdministrationJira AdministrationAbility to work in our San Francisco office (2-3 Days)Kong Core Values:Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger.Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact.Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.About Kong:Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong's service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about Kong, please visit or follow @thekonginc on Jobble

Keywords: Kong Inc., San Francisco , IT Operations Support, Other , San Francisco, California

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