Workday Support Analyst - Security & Reporting

Company: DoorDash
Location: San Francisco
Posted on: October 15, 2021

Job Description:

About the Team

At DoorDash, people are our most important asset. The HR Technology Team helps to facilitate and manage delivery of strategic technology projects across the People Team to help DoorDash get the most out of our technology and build a world-class experience for our users. We’re building our technology in and around Workday, and are looking to build the team to support and enable continued growth. We’re looking for specialists to help us scale DoorDash’s enormous growth. Come help shape a best in class HR Technology team at DoorDash.

About the Role

DoorDash is looking for a Workday Support Analyst who knows and loves Workday, to provide excellent support for system needs, issues, and requests. You will work cross-functionally to identify and resolve technical issues and offer solutions to support business goals. You will work cross-functionally to achieve business goals in supporting, configuring, and enabling effective HR Technology solutions built around Workday and the technologies that integrate with it. This role can be based in any DoorDash office and will report into the Senior Manager, HR Technology in our People organization.

You’re excited about this opportunity because you will…

• Play an integral role in the support and success of Workday at DoorDash
• Use your knowledge of Workday and HR practices to resolve escalated technical issues from our most important customers, our employees
• Work fearlessly in uncovering underlying issues or business problems and turn those issues take action to eliminate issues
• Work closely with our technical configuration and integration teams to provide support with system testing and deployment projects
• Create custom reports and dashboards to provide stakeholders with timely analytics and identify business trends
• Create and maintain process documentation and quick-reference guides related to system processes
• Execute regular data audits to ensure data accuracy and integrity
• Provide training to other support teams and end-users on new processes and functionality as needed
• Learn from skilled Workday analysts and continue your growth as a Workday expert

We’re excited about you because…

• You’ve got 3+ years of experience supporting Workday specifically and know how to investigate and explain system-related questions or issues
• You have hands-on experience and knowledge of Core HCM and in three or more areas of Workday: Compensation, Time Tracking, Absence, Performance, Talent, Reporting, Security - Pro Certifications a plus!
• You’ve supported Workday in a global organization - North America, APAC, and/or EMEA
• You are comfortable and thrive in a fast-paced, continually changing team-oriented environment and able to manage multiple deadlines simultaneously.
• You are a strong business thinker, able to use ‘first principles’ to solve challenging business problems at their root level
• You have a BA/BS degree in quantitative or business fields, or equivalent work experience

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and couriers

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, couriers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from couriers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Keywords: DoorDash, San Francisco , Workday Support Analyst - Security & Reporting, Other , San Francisco, California