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Manager, Employee Relations

Company: DoorDash
Location: San Francisco
Posted on: October 13, 2021

Job Description:

This is a newly created position within DoorDash reporting to the Employee Relations Manager. The primary purpose of this role will be to conduct internal investigations of complaints involving complex, high-risk, or sensitive employee relations concerns as well as providing guidance to managers, and HR Business Partners on fair and consistent performance management. This role is additionally responsible for identifying trending issues, assessing root causes, and making recommendations on how to address systemic concerns. The Senior Employee Relations Partner reports to the Employee Relations Manager and partners closely with Employment Legal, HR Business Partners, the Learning team, and other functions within the People Team.

What You’ll Do

  • Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, accommodation, and retaliation and prepare all required documentation;
  • Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through education, process improvement and innovative ideas; offer potential solutions to drive greater stakeholder satisfaction;
  • Demonstrating a risk and control mindset; escalating issues promptly  as well as handling appropriate escalations from other members of the ER Team;
  • Provide senior level guidance to Employee Relations team members and/or act as a mentor to other ER/HR team members;
  • In partnership with ER leadership, provide data analysis and reporting based on business needs. Highlight key trends to actively drive proactive people solutions to minimize reactive work and mitigate organizational risk;
  • Maintain knowledge and awareness of all federal, state, and local labor/employment and wage and hour laws;
  • Approach decisions proactively, making effective and pragmatic choices, balancing benefit and risk, and maintaining compliance;
  • Supports and coaches Managers in developing, delivering, and monitoring Performance Improvement Plans and addressing corrective action and conflict resolution; 

What You Will Own

  • Maintain a complex and highly sensitive caseload of investigations for Tier III. You’ll conduct interviews with employees that have filed a complaint, respondents, as well as named  witnesses, and make objective recommendations based on your findings;
  • In addition to owning Tier III cases, you will be responsible for any escalations from Tier I and Tier II in your respective business group.
  • Provide critical input to the formation, consistent application, and revision of policies across the Company as we continue to scale
  • Provide trend data/reporting and actionable feedback to legal, HRBP teams, and senior leaders to reduce overall risk in the organization
  • You will assist in the development and deployment of targeted ER training sessions for people leaders across the organization.
  • Act as an SME and backup for administration for the team's case management tool.

About You

  • BS/BA degree required, with at least 7 years relevant human resources experience, ideally focused employee relations, employment law, or HRBP/People Partner experiences; Masters or JD a plus
  • Minimum 3 years of heavy emphasis on Employee and Labor Relations required
  • Mastery of employment law basics and performance management best practices.
  • Demonstrated ability to translate data and predictive analytics into proactive actions for the organization to prevent or preempt unfavorable employee experience trends.
  • Excellent interpersonal skills, including high EQ, ability to build trust and influence at all
  • Experience diffusing tension and effectively mediating conflict.
  • Presentation and training facilitation experience.
  • Previous Tech/Startup experience a plus
  • Previous Contact Center/Sales/Support experience a plus
  • An eye toward innovation.
  • Outstanding interpersonal skills exemplified by great communication (written and oral) and a high EQ;
  • A phenomenal team player who knows how and when to collaborate to ensure success, and comfortable liaising with multiple levels of leadership, Legal, HRBPs, and other stakeholders to get things done;
  • You are a problem solver, with a strong bias for action that knows how to ask the right questions when you’re unsure;
  • Position may require some light travel as needed  

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers, and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which allows our team members to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Keywords: DoorDash, San Francisco , Manager, Employee Relations, Other , San Francisco, California

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