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Learning Operations Manager

Company: DoorDash
Location: San Francisco
Posted on: October 13, 2021

Job Description:

About the Team

DoorDash is growing and scaling at an unprecedented rate, and we are hiring a Learning Operations Manager to help shape our future. This is a unique opportunity to promote impact at DoorDash at an inflection point where our focus is on achieving global scale, allowing new lines of business, and serving new employee segments.

With a lens for diversity, equity and inclusion, the Learning and Development team at DoorDash is a team of 14 who leads DoorDash University. Throughout the year, the Learning and Development team delivers transformative learning and development experiences for all DoorDash employees. As part of the Learning and Development team, the Learning Operations Manager will join an outstanding team that democratizes learning.

At DoorDash, we believe that we are a career destination where everyone, especially women of all backgrounds and people of color, can do the very best work of their careers. Our employees are our most important customers and we believe that an inclusive company culture drives stronger results. As DoorDash's enterprise learning and development organization, the Learning and Development team strives to provide an inclusive experience for all DoorDash employees across the globe, regardless of their location, background or job responsibility.

About the Role

As the Learning Operations Manager, you will manage the daily global operations of DoorDash's Global Learning and Development Team and strategic enterprise-level projects to support all employees at DoorDash.

You will report to the Senior Manager, Learning Strategy and Operations on our Learning and Development team in our Talent Management organization.

You’re excited about this opportunity because you will…

  • Manage, deliver, and optimize team, vendor, and global enterprise-level projects. 
  • Own and execute the launch of DoorDash’s global learning management system. 
  • Partner and communicate with internal teams and external vendors to provide plans, status updates, and metrics to ensure seamless collaboration and to meet goals. 
  • Work closely with the DoorDash University Leadership Team to inform strategic decisions that yield operational excellence.
  • Track and analyze data and anecdotes to develop insights and influence decisions.

We’re excited about you because…

  • You have 4+ years experience managing operations and you are equally comfortable operating at 10,000 feet and at 1 foot. 
  • You know how to improve processes while designing for scale (i.e. automation).
  • You have managed partners and complex processes, as well as a desire to own and manage multiple projects.
  • You are a communicator who targets multiple audiences effectively. 
  • You are excited to solve ambiguous problems in innovative ways, and you resist “this is how it’s always been done” thinking.
  • You can apply change management and adapt to an evolving business while staying focused on key goals.

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Keywords: DoorDash, San Francisco , Learning Operations Manager, Other , San Francisco, California

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