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Sales Training Specialist

Company: DoorDash
Location: San Francisco
Posted on: July 23, 2021

Job Description:

About the Team

The Sales Training Team under the Business Transformation and Acceleration organization enables the productivity of our Sales and Go-To-Market teams through Onboarding, ongoing training, and communications.

We partner with groups across the company including Sales, Product, Operations, and Analytics to build important Training that enables the business to move faster and be more productive. This team empowers DoorDash teams to achieve the best results for our platform and grow revenues across our products.

About the Role

As a Sales Training Specialist, you will work as part of the Sales Training team to support the Onboarding, Go-To-Market, and Skill development of the Sales Organization reporting to our Senior Manager, Sales Training. You will be involved in onboarding both in a remote (e-learning) capacity and in-person Onboarding going into 2022. During time not spent in onboarding, you will partner with other members of the Team to support the sales organization in Skill-based Training and GTM/Product and System-based updates. Perfect for a person who is looking to have a significant impact on a scaling Sales Organization.

You're excited about this opportunity because you will…

  • Design and deliver content to improve on new hire and refresher trainings using learning management system (LMS) tools
  • Be the face of DoorDash for New Hires
  • Identify gaps in training within the supported team and institute targeted interventions to create increased efficiency and quality
  • Bring order to chaos to achieve meaningful content to your internal customers
  • Cross-skill teams to better help team leaders to flex teams to handle spikes in demand or special projects
  • Use your knowledge of processes across the company to make process improvement and help managers implement them
  • Use your relationship-building in live, recorded, and online training sessions
  • Develop an expertise in how DoorDash's processes and resources work
  • Work together with other training leads to divide and conquer work

We're excited about you because…

  • You have a Bachelor's degree or relevant work experience
  • You have 3+ years experience in Sales Training, Effectiveness, education or related domains
  • You have a minimum 3 years experience in Sales
  • You are familiar with SCORM/LMS software
  • You are a highly capable of working independently with remote management
  • You love helping people
  • You excel in an environment where there is constant change
  • You see systems and process as a strategic differentiator
  • You know how to balance speed while driving towards a strategic long-term roadmap.
  • You are a sponge; you can absorb the deep knowledge of experts in diverse processes across Support Ops and instill them into concise and training materials
  • You are a strategic thinker that's not interested in the status quo. You love thinking about new opportunities or process improvement potential

Why You'll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Keywords: DoorDash, San Francisco , Sales Training Specialist, Other , San Francisco, California

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