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IT System Support Technician (28871)

Company: Threshold Enterprises
Location: Scotts Valley
Posted on: June 12, 2021

Job Description:

Established in 1978, Threshold Enterprises is a well-known national nutritional supplements distributor and manufacturer of award winning Source Naturals and Planetary Herbals brands. The company's brands are sold through more than 7,000 store Health Food Store and internet channels. The company has grown significantly through exceptional channel relationships, product innovation and the reputation of its brands for potency, quality and value. Threshold Enterprises is one of Santa Cruz County's larger employers, with over 850 employees.

Summary of Job Duties:

Manages the helpdesk functions and provides technical support to work station users. Responsible for all aspects of technical support from the workstation up to and including servers, software, and network components.

Specific Job Duties:

  • Accountable for maintaining software and hardware systems that support the organization's internal users.

  • Solve routine and unusual problems and provide feedback to internal teams.

  • Develop a good understanding of the organization's ERP/MRP software. Assist users with issues as needed.

  • Help improve workflows and create documentation for processes and procedures.

  • Monitor mission critical software hardware systems availability and reliability.

  • Understand relational database concepts and Windows Desktop/Server technology.

  • Understand basic network topology, network security (access control, virus protection, etc)

  • Security coordination related to responding to and managing security related events, incidents, and other managing our network security infrastructure (SEIM service, firewall, end point protection systems, and vulnerability management systems, etc.) and leading/participating in network security projects.

  • Perform all other tasks as assigned by Threshold management.

  • Organize smaller IT projects and see them through to completion.


Minimum Qualifications Required:

  • 5+ years experience in technology support.
  • Extensive Windows 7/8/10 knowledge as well as Windows Server 2003/2008/2012.
  • Must be able to multi-task, prioritize, and shift focus within changing deadlines and priorities.
  • Experience with application and server support.
  • Experience with integration of existing business systems.
  • Experienced in Network Administration (MS Active Directory) and Microsoft Exchange Server.
  • Ability to commnuicate with Managers and Co-workers effectively and professionally.
  • Working knowledge of network security systems. (Firewall, endpoint protection systems, and vulnerability management systems.
  • Understanding of IT as a service business model, customer service centric approach to providing support.
  • The ability to bend, squat, crawl and lift up to 50 pounds.

Skills and/or Training Desired:

  • Microsoft and/or Cisco Certification, or equivalent education, or work experience.
  • Excellent communications skills, coupled with sound problem resolution, judgment, and decision making skills.
  • Self-motivated and able to work under minimal management, with strong organizational skills.
  • Excellent troubleshooting skills.
  • Ability to communicate in an understandable, both written and verbal
  • Strong organizational skills and ability to multi-task
  • Must hold a valid driver's license with no restrictions and possess reliable transportation
  • The ability to bend, squat, crawl and lift up to 50 pounds

Keywords: Threshold Enterprises, San Francisco , IT System Support Technician (28871), Other , Scotts Valley, California

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