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Business Solution Architect - D365 Field Service

Company: Avanade
Location: San Francisco
Posted on: June 13, 2021

Job Description:

As a part of our North America Business Applications Team, the Business Solution Architect - D365 Field Service will be responsible for driving pre-sales and growth for our NA Field Service business. You will be a key member of the Avanade Go-to-Market Teams and leverage relevant industry experience to drive measurable growth through development and expansion of client opportunities.

As a Part of a Collaborative and Entrepreneurial Team, You Will:

  • Develop and execute pre-sales strategies, drive proposal efforts, and provide pre-sales support
  • Provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development
  • Act as the primary Dynamics Field Service Subject Matter Expert on client engagements
  • Master of the art of the possible CRM/Field Service demo
  • Shape and lead demonstrations that solve our clients' business problems
  • Consult and advise our clients and internal stakeholders on uses of Field Service technology to solve business problems
  • Operate in a senior technology advisory capacity to CxOs and their senior leadership
  • Learn our client's business, their organization, systems, challenges, and goals
  • Participate in, and lead stakeholder brainstorming, discovery, planning, and design sessions
  • Craft the technical vision by mapping requirements to technical capabilities
  • Confidently present and articulate the business value of the proposed solution to business managers and executives
  • Build prototypes and proofs of concept (POC) to validate technical and solution decisions
  • Lead client facing and internal training (technology training and/or application specific training)
  • Contribute to continuously improving IP and demoware through creating reusable templates, sharing of knowledge, and building reusable demos
  • Be an innovator who can create new solutions using out-of-the-box thinking
  • Work directly with marketing on origination initiatives, including participating in Marketing events
  • Build relationships with Microsoft sales & pre-sales counterparts
  • Estimate and design staffing for proposed solutions

Your Technical & Non-Technical Experience Includes:

  • Proven experience demoing Microsoft Dynamics 365 CRM/CE or Field Service software (Salesforce, ServiceMax, IFS)
  • Expert level - D365 Field Service strongly desired
  • Experience in leading the presales process for large scale, global technology engagements
  • Have performed demos for organizations with over 500 service technicians
  • Knowledge of Remote Assist/Guides or other similar Mixed Reality applications is beneficial
  • Understanding of IoT/Connected Field Service
  • Understanding of PowerApps and Customer Insights is beneficial
  • Experience working with or inside the Microsoft ecosystem
  • Strong personal track record in selling and closing large complex deals
  • Proven track record operating as a player/coach - accountable for driving specific deals while also being a deal coach and mentor to pursuit team
  • Strong track record in complex channel and partner management
  • Experience in assessing and managing the opportunity and risk associated with large scale complex services/consulting engagements
  • CxO impact and the ability to develop and grow long term, high value customer relationships at the Executive level
  • Superior communication and personal leadership skills in a high growth environment

Keywords: Avanade, San Francisco , Business Solution Architect - D365 Field Service, Other , San Francisco, California

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