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Engineering Manager, Platform Services

Company: Iterable
Location: San Francisco
Posted on: June 12, 2021

Job Description:

Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to improve on every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters most-creating experiences and promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado's Best Paying Companies! We've also been listed on Wealthfront's Career Launching Companies List for the past two years, rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100.

We have a global presence with offices in San Francisco, New York, and Denver, and London, and remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

About you:

You love leading Engineering teams and delivering winning products. You have hands-on technical expertise in building systems technologies for large-scale data. You are first a leader, then a manager, and an engineer. You are motivated by solving challenging problems with simple, elegant solutions and feel great satisfaction from helping others. Your dedication and high standards translate to impressive results and attract like-minded people.

How you will make an impact:

In this role, you will lead the team that is to ensure a highly scalable core platform to support our global enterprise customer base, which is doubling every year. On a daily basis, Iterable ingests billions of user profiles and events. Our workflows & messaging services then trigger billions of emails, mobile push & SMS every month. Our software handles terabytes of data on a daily basis and we have invested heavily in making our systems efficient. As a Manager in the team, you are a key leader in the company. As a technical leader, you are responsible for growing and enabling the team to innovate and deliver enterprise-grade components.

The group is responsible for the scalability of these core services:

  • Messaging (billions of emails, mobile push, SMS sent per month)
  • Workflows (billions of user flows per month)

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. Here's more information about our Engineering culture, values, and interviewing process.

In this role you'll get to:

  • Build, manage, lead, and motivate multiple high-performance engineering teams
  • Evolve our process to improve our delivery
  • Establish goals and help drive them
  • Help establish a culture of quality, execution, improvement, and growth
  • Work with Customer Success on understanding customer issues and resolution
  • Work on roadmap development alongside Product Management and the VPE
  • Coach, mentor and provide real-time, meaningful, sensitive, and constructive feedback to direct reports.
  • Grow the team and align project assignments with career development goals and company vision.
  • Collaborate effectively with engineering leaders on setting technical direction
  • Set team-level and engineering best practices

We are looking for people who have:

  • Experience managing teams working on large-scale SaaS products
  • Experience in the software industry, including significant time as an individual contributor
  • Strong knowledge of data infrastructure technologies such as Kafka, Pulsar, RabbitMQ
  • Passion for learning and always improving yourself and the teams around you
  • Experience in recruiting, building, and managing engineering teams
  • Industry experience of building and delivering enterprise-grade software for large-scale data.
  • Technical expertise in data modeling, distributed systems technologies, and cloud deployment (provisioning, multi-tenancy, frameworks, and tools for system monitoring, logging, etc).
  • Experience with Agile software development methodologies and short release cycles.

Bonus points

  • Experience building an enterprise SaaS product
  • Experience in the email marketing and/or marketing automation industries
  • Open-source software contributions
  • Demonstrated thought-leadership through conference talks, blog posts, etc

Perks & Benefits:

  • Paid parental leave
  • Great compensation packages, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Day (First Friday off every month)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Daily lunch allowance
  • Monthly Employee Wellness allowance
  • Quarterly Professional Development allowance
  • Pre-tax commuter benefits
  • Complete laptop workstation

We've rethought traditional workplace planning and are looking to strengthen belonging, innovation, productivity, and happiness whether it's in an office, from home, or a hybrid of the two. As such, we've moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK).

For Colorado-based employment: The minimum salary for this position is $182,000/year. The compensation package includes equity, plus a range of medical, dental, vision, financial and other benefits. Additionally, perks such as daily paid lunches and generous stipends for health & fitness and learning & development, among others, are included.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Last Update: (05/18/2021

Keywords: Iterable, San Francisco , Engineering Manager, Platform Services, Other , San Francisco, California

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