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Director, Clinician Support

Company: DocMatter Inc.
Location: San Francisco
Posted on: June 13, 2021

Job Description:

DocMatter is an ambitious, growth-stage company with a mission to modernize clinician collaboration. DocMatter is fast becoming a household name among clinicians worldwide who consistently rely on our platform to educate and be educated by a global network of their peers. Our goal is to bring our innovative platform to every clinician in the world. With very low churn and high-quality, durable engagement with a current network of over 100k clinicians, we have proven product market fit.

As the Director of Clinician Support, your teams will be responsible for facilitating all 1:1 interactions between our clinician users collaborating and sharing knowledge to advance medical care for their patients. This is a high-profile position where you will be expected to direct the department that owns the experience of clinicians using DocMatter and advocate on their behalf. In this role, you will be growing and developing ambitious teams, while maintaining operational excellence and a strong, mission-driven culture.

Hear what our doctors are saying: Clinician Testimonial Video


Responsibilities

Team and People Management

  • Lead the teams that directly helps clinicians leverage the collective knowledge of the DocMatter user base to find solutions for challenging patient presentations
  • Own the strategy to attract, retain, and grow a diverse group of talented individuals to multiple roles in the department
  • Create structure and a system of tiered management to support aggressive department growth plans
  • Maintain and strive to increase department output and efficiency through a continuous dedication to process improvement
  • Embody the DocMatter values

Cross-Functional Ownership

  • Work proactively with other business unit leaders to drive company productivity and maintain operational excellence
  • Translate strategic goals from leadership into actionable process for your teams
  • Communicate department needs to leadership as they pertain to strategic goals and company projections
  • Periodically present department metrics and outputs to executive leadership and during company-wide meetings

Requirements

  • 3+ years managing customer-facing teams in a high growth environment
  • 5+ years of professional experience in customer success/sales/account management
  • Bachelor’s degree and/or equivalent work experience
  • You have experience working in dynamic/growing organizations
  • You are an inspirational leader who can evangelize and keep a team motivated by the company mission
  • You are eager to support career growth and development for ambitious, early career professionals
  • You can effectively translate company strategic goals and initiatives into process and short- and long-term team goals
  • You can easily interpret reports and decisively translate metrics into actionable plans for team performance improvement
  • You can comfortably interface with and present to colleagues, customers, and clinicians

Benefits

DocMatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to provide life-changing patient outcomes. We are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission.

We are currently sheltering in place, and working remotely, but we are normally based out of our San Francisco headquarters a few blocks from the Ferry Building. Most employees work out of the same office, providing you an opportunity to learn, collaborate, and bond with extremely talented, intelligent, and mission-driven colleagues.

All full-time roles include series A equity with significant upside and health, dental and vision, long-term disability, and life insurance.

Our employees are passionate about elevating the practice of medicine and our seasoned leadership team has a breadth of experience across industry and research. Come and join some of the smartest minds in San Francisco tackling one of the great opportunities to advance the global medical field!

DocMatter Values

Mission-Driven

  • Our singular focus is improving patient outcomes through scalable collaboration
  • We provide personalized support to clinicians, empowering them with our technology
  • We accelerate the adoption of best practices by enabling continuous knowledge-sharing across medicine
  • We believe deeply in our work supporting a global Community of clinicians

People-First

  • We treat each other with respect, kindness, and empathy no matter what
  • We always assume best intent when disagreeing, or working through challenges
  • We care about our people, and consistently recognize good work
  • We are inclusive, and foster an environment of belonging

Operational Excellence

  • We believe in process, measurement, and continuous improvement
  • We set ambitious goals and embody grit, determination, and perseverance in achieving them
  • We share resources and work together to solve problems
  • We are responsive, punctual, and prepared

Collaboration

  • We are clear, concise, and professional in speech and writing to colleagues and customers
  • We ask for help when we need it, and prioritize helping each other
  • We are proactive, honest, and constructive in our communication internally and externally
  • We maintain composure in stressful situations

Accountability

  • We do our best work, and hold each other to high standards
  • We are transparent and question actions inconsistent with our values
  • We regularly collect and share feedback
  • We focus on measurable results

Keywords: DocMatter Inc., San Francisco , Director, Clinician Support, Other , San Francisco, California

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