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Account Manager

Company: Groove
Location: San Francisco
Posted on: June 13, 2021

Job Description:

Groove is the leading sales engagement platform for enterprises using Salesforce, specializing in ease-of-use, ease-of-administration, and cross-team collaboration. Built for the needs of full-cycle sellers, Groove automates non-sales activities so that pre- and post-sales reps can spend more time building relationships and generating revenue. On average, Groove gives revenue teams 20% of their time back to focus on higher-value activities. Groove's Salesforce-native architecture can be customized to align with industry-specific workflows while ensuring more accurate reporting and forecasting, lower compliance risk, and streamlined administration.

Over 70,000 account executives, sales development, and customer success representatives use Groove at some of the world's largest and fastest-growing companies, including Google, Uber, BBVA, and Capital One. Groove has earned the highest customer satisfaction rating on G2 in the sales engagement category for over two years in a row.

Groove was named one of Inc. Magazine's Best Workplaces 2021 and is one of the 2020 Inc. 5000 fastest-growing privately held companies in the U.S. Groove also ranks #16 on the San Francisco Business Times' "fastest-growing private companies in the Bay Area in 2020" and #191 on the Deloitte 2020 Technology Fast 500 list. Founded in 2014, Groove is headquartered in San Francisco with offices in San Diego and Seattle. To learn more, visit

About the Role

As a Strategic Account Manager (SAM), you will be responsible for driving new business in our existing customer base. It is the job of the SAM to ensure that anyone in their sales organization that could potentially use Groove, IS using Groove - this might include introducing Groove to their sales engineering team or their customer success managers. In tandem, it is the SAM's responsibility to build Groove's footprint by introducing them to new product add-ons. The SAM may be introduced into an account by the Customer Success Manager, but frequently the SAM may need to reach out directly to the customer and build new relationships outside of our champion to create consensus and drive new opportunities to use Groove.

This is a quota-carrying role, albeit in our post-sales organization rather than our pre-sales organization.


  • Use consultative selling techniques to offer unique perspectives on each customer's business
  • Execute and iterate on a sales process to guide customers through their evaluation
  • Collaborate with other members of the account team, primarily the Customer Success Manager
  • Coach customer stakeholders across sales, marketing and operations in order to build consensus
  • Research prospective customers and lead strategic outreach into select high-value accounts
  • Interact with marketing and engineering teams on messaging and feature requests


  • Bachelor's degree in any discipline with a strong academic track record
  • 1 to 5 years experience in a quota-carrying role leading customers through a B2B SaaS sales cycle, preferably in an account management capacity (or equivalent) for at least a portion of it


  • Strategic Thinking - identifies possible customer pain points, expectations, and implicit needs in order to systematically devise solutions to complex deal challenges
  • Collaboration - works with peers and executives across sales, engineering and product teams to create win-win scenarios for all parties involved
  • Communication - effectively delivers presentations and product demos, tailors content and style to each customer, and writes persuasive and thoughtful email content
  • Ownership - goes out of his or her way to complete a job and has relentless drive to achieve results; takes initiative with minimal direction or supervision
  • Workflow Management - sets clear, realistic objectives that align to business growth; breaks each objective into component tasks that can be achieved within a realistic timeframe


  • Medical/dental/vision insurance
  • Life Insurance
  • Flexible PTO
  • Paid holidays
  • Stock options
  • 401k match
  • A stocked kitchen and cold brew and kombucha on tap
  • Fun, collaborative, and balanced culture

Our Culture and Core Values

Our values speak volumes about who we are, both as individuals and as a team. At Groove, we put our team before ourselves and are dedicated to ensuring that our teammates are happy and satisfied, both in their careers and their work environment. We are a team of high-performers that operate in a culture of empathy and transparency, with a natural curiosity to continually grow. We put the team before ourselves, care more and enjoy the journey above all else. These are only a few of the reasons that we have a five-star rating on Glassdoor.

Groove is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We offer highly competitive compensation packages and excellent benefits, including medical/dental/vision insurance, flexible PTO, and a matching 401K.

If this sounds like your next ideal career move, we would love to hear from you.

Keywords: Groove, San Francisco , Account Manager, Other , San Francisco, California

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