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IT Support Specialist

Company: Just For All
Location: San Francisco
Posted on: June 12, 2021

Job Description:

At Eat Just, Inc., we believe everyone deserves to eat well. Our team of world-class scientists, researchers and Michelin starred chefs created Americas fastest-growing egg brand, which is made entirely of plants, and the worlds first-to-market cultured meat made deliciously and safely from animal cells instead of slaughtered livestock. We have been recognized as one of Fast Company's Most Innovative Companies, Entrepreneurs 100 Brilliant Companies, CNBCs Disruptor 50 and a World Economic Forum Technology Pioneer.

For more on JUST Egg, visit: http://ju.st

For more on GOOD Meat, visit: http://goodmeat.co

What were looking for

The IT Support staff position is a challenging and dynamic role which provides technical support for the entire Eat Just user community. This role will utilize a wide variety of technologies to perform advanced helpdesk tasks including provisioning and troubleshooting hardware, software, networking, and mobile devices; application and user administration; and assisting in various IT projects. The core responsibilities will be providing excellent IT services and resolving issues expeditiously to achieve maximum customer satisfaction.

Key Responsibilities

  • You'll be responsible for comprehensive support of end users technology requirements (80%, primary responsibility)
  • Provide helpdesk support for employees in Eat Just's corporate and remote offices
  • Administer employee onboarding/offboarding, equipment and application access
  • Administer SaaS applications such as Office 365 and Okta and provide end user support
  • Deploy and maintain Windows and Mac laptop and desktop computers and mobile phones.
  • Proactively monitor, apply patches and upgrades to OS and desktop applications on Windows and Mac
  • Troubleshoot hardware, software, operating system (PC & Mac), printers, and peripherals
  • Administer IT helpdesk applications including FreshService and Okta
  • Administer on-site and virtual audio/video conferencing systems, provide user training and support
  • Maintain and proactively monitor endpoint security, including antivirus, malware protection
  • Provides timely feedback to end users on their IT service requests and problem tickets
  • Inform supervisor with status updates of tickets and escalate unresolved issues as needed
  • Ensure resolutions to helpdesk requests meet or exceed customer service level agreements
  • Undertake any other helpdesk or IT duties reasonably requested to meet business needs

  • In addition you'll collaborate on systems, projects, and in identifying key opportunities to improve end user technology solutions (20%, collaborative)
  • Document policies, procedures and best practices for technology use, and provide user training manuals
  • Collaborate in setup, configuration, and troubleshooting network devices, firewalls, and routers
  • Collaborate in provisioning and administration of cloud services such as Microsoft Azure
  • Research and recommend innovative technology solutions to enhance and improve user experience
  • Collaborate with internal and external IT resources, and align with IT infrastructure roadmap and priorities
  • Collaborate in deployment of enterprise applications to end users
  • Collaborate in deployment and maintenance of hard drive encryption on user endpoints
  • Assist in maintenance of company website within Amazon Web Services environment
  • Manage all computers and mobile devices within endpoint management system

Why you're great

You're a dynamic professional with at least three years of hands-on experience with enterprise level help desk support covering a wide variety of issues and areas. You have a white glove customer support approach and thrive in a fast-paced dynamic environment.

In addition -

  • You're an expert at administration and maintenance of Microsoft Windows, Mac OSX, Apple iOS, and Office 365;
  • You have expertise with installing, supporting, and troubleshooting PCs, Macs, iPhones, printers, and peripherals;
  • Experience with remote support tools;
  • Experience with networking technologies, TCP/IP, LAN/WAN, Wireless Networks, VPN, VOIP, Firewalls;
  • Experience with PC/ Mac imaging, and remote software administration;
  • Demonstrable ability to work on a diverse range of support issues, identifying and resolving unfamiliar problems efficiently;
  • Beyond white glove customer service approach you have excellent communication skills in-person, over the phone, in writing, and anyway you might interact with a customer; you know how to manage people, requests, and when to escalate support;
  • Passion and ability to keep up to date with the latest trends in relevant computer technologies;
  • Ability to work independently in a dynamic and fast changing environment
  • Strong organizational skills and ability to prioritize tasks able to juggle competing priorities and not break a sweat;
  • Preferable certifications: ACMT, CompTIA A+, Network+, MCP, ITIL;
  • Ability to pass a standard background check.

Additional Information & Requirements

This is a full-time regular position based out of our headquarters in San Francisco. Work will be temporarily remote until business returns to office. At that time, the position will be expected to be onsite.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Eat Just, Inc. participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.

Keywords: Just For All, San Francisco , IT Support Specialist, Other , San Francisco, California

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