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Off Campus Operations Supervisor (2 year fixed term)

Company: Stanford University
Location: Stanford
Posted on: June 12, 2021

Job Description:


Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. In autumn quarter of the 2021-22 academic year, R&DE will return to providing housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&DE comprises 900 FTE staff in the following divisions: Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.

"Students (Customers) First" is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, "Excellence is defined by aligning our strategic goals and performance with our vision."

The Office of the Senior Associate Vice Provost for R&DE provides strategic and tactical direction to the business units across R&DE and ensures that consistent practices and policies are deployed across the business units and are in alignment with R&DE's mission and vision.


Oversee and manage assigned area, including staff engaged in facilities management, custodial services, building/equipment maintenance while actively engaging and interfacing with Property Management personnel.


  • As a back up to the On Campus BOS team, coordinate daily on campus activities of assigned shop(s), including: scheduling and assigning work to staff and directing and leading workers in completing assigned work; monitoring work and project activity progress, making necessary changes; completing performance evaluations of assigned staff; performing quality assurance checks, and coordinating health and safety programs and training.
  • Track budget for area of responsibility, and provide time and workforce needs and estimates to higher level management based on cost analyses, ensuring work is completed according to stipulated price and agreement.
  • Implement, interpret, and manage policies and procedures pertaining to operations and facilities management.
  • Manage service contracts as applicable, with R&DE Vendor Management workgroup.
  • Coordinate activities, construction, and renovation with Stanford staff, subcontractors, and/or vendors. Support assigned project activities; ensure compliance with larger unit goals.
  • Ability to promote diversity, multiculturalism, and inclusion in the execution of role;
  • Ability to lead diverse and inclusive work teams toward common vision or goal(s); establishes oneself as an essential team contributor.
  • Successfully combine hard (e.g., technical knowledge, critical and analytical thinking, problem solving) and soft skills (e.g., people skills, communication, such as active listening, interpersonal and intrapersonal relationship, teamwork, emotional intelligence, collaboration/conflict management) to meet position requirements.
  • Demonstrates a wide range of people (or soft skills) to build and sustain respectful and collaborative relationships/networks, internal and external to R&DE.
  • Demonstrates political astuteness by managing relationship boundaries.
  • Demonstrates agility to lead change.
  • Demonstrates effective emotional intelligence, especially in situations with time constraints.
  • Ability to coach, give and accept performance feedback; train and develop staff.

Additional core duties of Off-campus Operations Supervisor (OOS):

  • Demonstrated experience and ability to directly supervise and manage building/area (interior and exterior) custodial (as a back up to BOS team) and facility operations, and diverse custodial bargaining unit staff and temporary employees, in a 24/7/365 university housing environment for the OCH complexes, and as a backup for the On Campus BOS with a variety of building types (residential, dining, administrative offices, commercial kitchens, events spaces, guest rooms, etc.), and building occupants (students, faculty, staff, conference guests, etc.).
  • Demonstrated experience and ability to inspect, report, and provide follow-up on building/area custodial, facility, and maintenance issues.
  • ability to build and sustain effective, positive, and efficient teams.
  • Demonstrated ability to understand and communicate customer needs in order to assist in the development, planning, and implementation of appropriate actions to meet customer, departmental and university expectations.
  • Ability to serve on the after-hours response "duty supervisor" rotation program (responding to and taking action on emergency phone calls for division and department). "Duty Supervisor" role usually is for two or three week-long rotations per year. Ability to serve as back-up for other BOS, as well as provide back-up for Housing Building Manager when requested.
  • Experience and ability using computer applications and other technology to manage/complete essential job functions and to manage assigned projects, programs, and initiatives.
    • Other duties may also be assigned


Education & Experience:

A combination of education, training and experience performing responsibilities similar to those listed above. Preferred post-secondary school education.

Knowledge, Skills and Abilities:

  • Demonstrated ability to utilize technology in support of facilities management (work order systems, spreadsheets, trend analysis, etc.)
  • Experience in working in a higher education residential academic environment preferred and/or Property Management arena.
  • Ability to coordinate daily activities including work scheduling, quality assurance, program validation, monitoring of maintenance activities, and supervision of personnel.
  • Demonstrated ability to work autonomously on projects and initiatives, producing accurate results within tight timelines and with limited resources.
  • Demonstrated experience working with subcontractors/vendors and demonstrated ability to monitor project activities and ensure compliance with internal/external regulations.
  • Demonstrated experience analyzing and interpreting policies.
  • Knowledge of environmental and safety rules, regulations, and policies. Ability to conduct job site inspections to ensure compliance.
  • Ability to follow written and verbal directions and communicate those instructions to others.

Certifications and Licenses:

Must possess a valid CA driver's license.


  • Frequent sitting, desk-based computer tasks, lift/carry/push/pull objects that weigh up to 10 pounds, complete visual inspections of facilities.
  • Frequent standing/walking (including up and down stairs), twisting/bending/stooping/squatting, grasping lightly/fine manipulation, using a telephone, lifting/carrying/pushing/pulling objects that weigh up to 11-20 pounds.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds.


  • Requires 24-hour response availability seven days per week for emergency situations.
  • May be exposed to noise > 80dB TWA.
  • May work at heights 4 - 10 ft.


  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable university policies and procedures, including but not limited to the personnel policies and other policies found in the Stanford University Administrative Guide,

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

"Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job."

Additional Information

  • Schedule: Full-time
  • Job Code: 4361
  • Employee Status: Fixed-Term
  • Grade: I
  • Requisition ID: 89641

Keywords: Stanford University, San Francisco , Off Campus Operations Supervisor (2 year fixed term), Other , Stanford, California

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