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Senior Technical Program Manager, Commerce Experiences

Company: Docusign, Inc.
Location: San Francisco
Posted on: June 12, 2021

Job Description:

Senior Technical Program Manager - Commerce Experiences

Program Management | San Francisco, California

If position is eligible for remote employment, it will exclude the following locations: Alaska, Colorado, Hawaii, Iowa, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees

DocuSign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.


Our Product & Program Management teams under the Commerce Experiences pillar in Marketing work on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch - all while focusing on and advocating for what's best for our customers. We work closely with Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to bring the product to market.


The Senior Program Manager will be responsible for managing the scope, impact, and complexity of programs through all phases of the product life cycle. This role will manage interdependencies and integrations across projects, teams, and stakeholders. This position will work in conjunction with Product Management, Customer Experience, and Engineering to ensure the delivery of our roadmap, and deliver the underlying platform systems and applications necessary to support continued system scale, a broadening product portfolio, the basis for new innovative product capabilities, and improve operational efficiencies related to these industries. This position's objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency.

This position reports to the Lead Program Manager.


  • Drive the end-to-end delivery and sustainability of Commerce solutions
  • Work with Technical Leads on Engineering design decisions, and contribute to the department design reviews to ensure we continue to raise our technical standards
  • Partner with Product Management, Engineering, UX, IX, Marketing, Sales, Support, Legal, Finance, and IT to deliver best in-class experience for our customers
  • Empower scrum teams to plan, execute and deliver scope commitments
  • Keep leadership and business teams updated on project timelines and results
  • Partner with Product Manager to define end to end launch plan ensuring Design, Research, IX, Marketing, Support, Legal, Finance dependencies are represented
  • Partner with Product Management and Engineering leads to facilitate continuous roadmap planning
  • Define communication plan for programs
  • Lead communication within the team, to stakeholders at cross-functional meetings
  • Ensure adherence to PLC and SDLC while maintaining visibility to Release Management
  • Provide coaching to teams on Agile/SCRUM best practices to maximize value and efficiency
  • Identify and track risks to project delivery and overall program schedule
  • Work with cross-team leadership to conduct LOE estimation and resource planning
  • Evaluate existing processes and procedures. Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness.
  • Conduct change management efforts of moderate complexity impacting development teams

Basic Qualifications

  • 3+ years leading cross-functional, global programs
  • Experience using Jira, Confluence, Smartsheet
  • Direct experience using iterative or Agile methodologies (e.g. SCRUM)
  • BA/BS degree or equivalent work experience

Preferred Qualifications

  • Experience delivering eCommerce, preferably for domestic and international markets
  • Experience working cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales and Customer Support
  • Solid understanding of Commerce foundational concepts
  • Strong and innovative approach to problem solving and delivering solutions
  • Skilled at dealing with ambiguity in a rapidly growing and changing environment
  • Ability to lead without authority to coordinate cross-functional work teams toward task completion
  • Ability to develop strong cross-team relationships and partnerships
  • Strong communication and negotiation skills (influencer)
  • Confident in working with Executive team members
  • Experience in a company that has scale or experience in both small and large software development organizations.

About Us

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that's a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.


Keywords: Docusign, Inc., San Francisco , Senior Technical Program Manager, Commerce Experiences, Other , San Francisco, California

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