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Workplace Experience Specialist

Company: KeepTruckin
Location: San Francisco
Posted on: June 12, 2021

Job Description:

Who We Are:

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We're motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone's lives. KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About the Role:

Our Workplace Team is seeking a friendly and upbeat individual to join our team in San Francisco. You will be interacting with employees, vendors, and guests on a daily basis making sure they have what they need and ensuring a positive experience all around. This individual must be highly organized, and willing to roll up their sleeves to get the job done. They will have the opportunity to undertake a variety of day-to-day tasks to ensure our hybrid office operates seamlessly. To succeed in this position, great communication skills are a must. Remaining cool, calm, and collected when unexpected obstacles arise, this person should be able to tackle challenging tasks and projects with ease. The ideal candidate has a passion for efficient procedures and policies. Having a customer service mindset and always providing a white glove experience for our guests, customers, and employees. Once we re-enter the office, this position will need to be onsite during normal business hours.

What You'll Do:

  • Act as a friendly and approachable resource for all who come to the office
  • Coverage of front desk as needed
  • Perform daily walkthroughs of the space to ensure all is in order, facilities coordination, and building maintenance (HVAC systems, electrical, plumbing, and general repairs)
  • Navigate office entry requests and work closely with security on-site
  • Assist with re-entry plans to gear up for reopening of offices
  • Collaborating with managers to create and implement brand new processes and procedures
  • Receive incoming packages/mail and outgoing shipments
  • Organize inventory of office supplies, equipment, swag, and more
  • Triage submitted tickets through the ticketing system, redirecting requests, assigning to the proper individual, escalating, and ensuring resolution in a timely manner
  • Draft, edit, que up for approval and send out office communications as needed (birthdays/anniversaries, events, moves, reshuffles, and general announcements)
  • Coordinate one-off tasks and third-party vendor interactions
  • Ensure that employees have a smooth onboarding and off-boarding process
  • Boost employee engagement and experience
  • Support events on-site, off-site, or virtually, and event logistics
  • Book desks and conference rooms
  • Relocations, moves, reshuffles, layouts, and space planning
  • Assist with trainings, safety, and emergency preparedness
  • Provide hands-on repair guidance, proactive approach for finding solutions, maintaining tools, and equipment
  • Ad hoc duties as needed

What We're Looking For:

  • 3+ years experience in a facilities role or office management
  • Highly organized and great attention to detail
  • Strong written and oral communication skills
  • Ability to prioritize, multitask, and manage time effectively
  • Understands domestic and international shipping logistics
  • Having an eye for design or aesthetics is a plus!
  • Tech savvy and interested in learning new computer programs and skills
  • Proficiency with Google Workspace, Excel, Slack, Expensify, Workday, SpaceIQ, Confluence, and Asana
  • Ability to lift up to 50 lbs.
  • Light furniture assembly (cabinets, shelving, whiteboards, frames, installations, and etc.)

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.

Please review our Candidate Privacy Notice here.

Keywords: KeepTruckin, San Francisco , Workplace Experience Specialist, Other , San Francisco, California

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