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Protective Services Manager

Company: Robinhood
Location: Menlo Park
Posted on: June 12, 2021

Job Description:

Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:

  • A Great Place to Work
  • A CNBC Disruptor 50 in 2019 and 2020
  • A LinkedIn Top Startup in 2017, 2018, 2019 and 2020

Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.

Check out life at Robinhood on The Muse!

About the team:

Robinhood's Protective Services Manager will seek to further advance an industry leading program that supports Executives and forward-facing members of leadership. This role is broad and involves strong operational, strategic and interpersonal skills. The ideal candidate will have advanced knowledge and experience within all areas of executive protection programs, residential security, including technical and physical security design, project management and experience developing, training and managing multiple protective teams. The manager will ensure effective deployment of Staffing, Residential Security Technology, and Processes (incident reporting, analysis, budgeting, protective intelligence, training, etc.), to safeguard Robinhood Executives.

What you'll do day-to-day:

  • Delivering core security solutions, alternatives and recommendations in support of Executives
  • Ensuring the Robinhood Executive Protection and Executive Residential Security Systems & Maintenance Programs are current, relevant, understood, comprehensive, compliant, and operationally effective
  • Coordinating contract executive protection provider performance, service delivery, standard operating procedures and escalation protocols for the close protection and residential security teams
  • Integrating Protective Services and acting as a liaison with organizational partners in the Global Security Operations Center, Threat Intelligence & Investigations, Physical Security Systems, Security Operations, Executive Administration, Information Technology Security Engineering, to include membership in appropriate committees, working groups and recurring meetings
  • Managing the ongoing protective security, threat assessment, risk management, intelligence, and logistical services for the Executive team
  • Ensuring vendors maintain compliance as it relates to mandatory Physical Security training programs
  • Ensuring constant communication with appropriate contract executive protection and residential security team leaders
  • Producing appropriate reports and ensuring accuracy across all managed contract security teams
  • Supporting development and delivery of security awareness activities and training for the appropriate teams
  • Conducting regular program audits

About you:

  • 7+ years of working knowledge and experience in Executive Protection or related field
  • 5+ years of vendor management experience
  • Experience planning, leading and executing advanced global protective detail
  • Experience with residential security systems and operations
  • Ability to manage multiple projects simultaneously, working autonomously, and navigate ambiguity with ease
  • Experience presenting and fielding questions to/from Executives and their staff
  • Demonstrated ability to handle confidential information with discretion and emotional intelligence
  • Experience building and leading global teams
  • Experience working with cross-functional business partners including HR, Tax and Legal

Bonus points:

  • Certifications such as CPP or PSP

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

Keywords: Robinhood, San Francisco , Protective Services Manager, Other , Menlo Park, California

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