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User Onboarding Specialist (SF, LA, NYC, MIA, CHI)

Company: Instawork
Location: San Francisco
Posted on: June 12, 2021

Job Description:

Instawork's goal is to be the essential hiring engine for all businesses that support an hourly workforce. We create flexible opportunities for workers to earn additional income, build new skills, and even test out new employers prior to accepting full-time positions. Our on-demand staffing app allows warehouse, distribution, and other supply chain employers to connect with local skilled pros looking to take on additional shifts. The Light Industrial staffing industry is an antiquated $70 billion dollar market opportunity that is primed for disruption. Our technology allows for better matching between workers and employers and a world-class dispatching solution to ensure hiring targets far exceed the status quo.

We've been fortunate to be funded by some of the greatest investors in Silicon Valley: Benchmark (Bill Gurley, Uber investor), Spark Capital (Nabeel Hyatt, Postmates investor), Y Combinator, SV Angel, Crunchfund, Steve Chen (co-founder of YouTube), Mike Vernal (VP of Product at Facebook), among many more.

Instawork is seeking an energetic, motivated and highly-empathic User Onboarding Specialist.

As an User Onboarding Specialist, you are fundamental to Instawork's success. You see projects through from conception through implementation. You are intellectually curious and excited at the opportunity to drive the company forward by tackling the most critical challenges.

More specifically, you will have the unique opportunity to be on the front lines of educating, motivating and welcoming our new users (also called Professionals) who join our platform. Becoming the digital staffing platform of choice for businesses and gig economy workers can be a complex mission that requires vision, passion, perseverance and creativity.

We are looking for someone who has that mix of operational prowess to get great work done, the hustle to build processes from scratch, and innovation and creative thinking that's required to develop outside the box solutions.

You will be partnered up with a senior member of our Supply Operations team to help grow some of our existing markets. You will get exposure to both Professionals on the platform in the hospitality and industrial space. Strategy, operations, marketing, project management, marketplace analytics, and customer experience all sit under the operations coordinator's broad umbrella of responsibilities.

Responsibilities

  • Provide an excellent new customer experience for all our new Professionals
  • Manage an effective process for educating and ensuring high quality professionals join our platform
  • Lead ad-hoc special projects, working alongside stakeholders in cross functional teams
  • Provide feedback on the user experience to our product and engineering team
  • Assist with high priority client support

Requirements

  • 4 year degree from an accredited university (preferred not required)
  • 1-2 years of professional experience (ok as internships)
  • Agile, team player willing to navigate fluctuating needs of the business
  • Willingness to roll your sleeves up to accomplish tasks, as well as strategic thinking at a high level
  • Proficiency in Microsoft Excel / Google Sheets

Instawork Values:

All team members need to embody Instawork's core values:

  • Bias for Action -- We are a growing team and an evolving product. We want a team of do'ers to drive the company forward
  • Act Like an Owner -- Make your team your own. Execute on the fundamentals, and act creatively to drive growth
  • Always Be Learning -- We are creating a new vision for our industry. The best reps and leaders are able to adapt and learn from each other and our customers
  • Empathy, Trust, Candor -- Always be upfront and honest with the team and our business partners. Instawork is an equal opportunity employer.

Instawork is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Instawork, San Francisco , User Onboarding Specialist (SF, LA, NYC, MIA, CHI), Other , San Francisco, California

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