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Senior Software Engineer (Ruby)

Company: ZenDesk
Location: San Francisco
Posted on: June 13, 2021

Job Description:

Job Description

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth and innovation, and we believe in giving back to the communities we call home.

The Zendesk Custom Data team is looking for a proven backend engineer with experience in large scale systems to help craft and build our next-gen custom data platform.

What you will enjoy doing:

  • Put the customer first and have quality in mind.

  • Collaborate with different teams to build a new platform to unlock our data extensibility for our customers.

  • Work closely with product management when new features are being considered by being an advocate for not impacting the performance or quality of the existing product.

  • Participate in technical discussions and communicate your ideas or vision to others. You thrive in dealing with sophisticated problems, open to debates and brainstormings.

  • Collaborate with product managers, engineering managers, and support advocates to estimate and prioritize units of work.

  • Be responsible for the full release cycle from the development to deployment

What you bring to the role:

  • At least 5 years of proven background in building, scaling and operating large backend infrastructures.

  • Proven experience in building object models, schema management, object record management, and/ or rule engine.

  • Proficient with either Ruby, Java, or both.

  • An ability to review and understand an unfamiliar language would be preferred.

Nice to have:

  • Experience with Ruby is a plus

  • Experience with building RESTful API's is a plus.

  • Experience with agile development processes, working in a fast-paced environment with continuous integration.

  • Experience with Continuous Deployment systems like Travis, Jenkins and Spinnaker


About Zendesk - Champions of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

Keywords: ZenDesk, San Francisco , Senior Software Engineer (Ruby), Other , San Francisco, California

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