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IT Field Support Specialist

Company: Milestone Technologies Inc.
Location: San Francisco
Posted on: June 12, 2021

Job Description:

Company Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

We are looking for a skilled IT Field Support Specialist to provide exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader in SaaS enterprising, and we need a stellar representative to provide above and beyond service to our client.

How You Will Make An Impact

  • Provide White-Glove concierge level customer experience supporting internal employees face-to-face, via chat and over the phone.
  • Schedule and communicate travel to regional offices to provide in-person support on a regular basis.
  • Provide constant updates to your users to keep them in the loop with the status of their incidents, requests or problems.
  • Educate users on basic functions and new technologies that will help streamline their workflow.
  • Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
  • Supports users on applications and tools within the environment including; Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc), Mac and Windows OS.
  • Provide walkup/desktop support during normal business hours, Monday - Friday from 8 am to 5 pm.
  • Maintain local inventory to ensure replacement equipment is always on hand.
  • Support IT Escalations impacting the site.
  • Conference room support and maintenance.
  • Coordinate closely with the Office Manager to determine when issues arise how best to resolve them and with which team/course of action.
  • Support Local Wallboard maintenance.

What You Will Need To Succeed

  • Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X El Capitan, Sierra, and Catalina respectively.
  • Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes.
  • Ability to follow proper escalation paths.
  • Inviting personality, friendly, and sociable.
  • Ability to take notes and record all interactions and steps taken with the users.
  • Ability to keep work area clean and organized.
  • Working knowledge of Active Directory and basic AD administration.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

  • Job description is subject to change.

Keywords: Milestone Technologies Inc., San Francisco , IT Field Support Specialist, Other , San Francisco, California

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