A bit about Newfront:
From the Mayflower to the moon landing, every venture relies on
insurance. The $1 trillion insurance industry is fundamental to our
economy and society, but remains stuck in the stone age. Incumbents
rely on antiquated pen-and-paper process and there's a huge
opportunity to transform it through technology. At Newfront, we're
building software to supercharge insurance brokers and help them
deliver a delightful experience to clients.
While we're a technology-driven company, we believe that people
and trusted relationships matter. Newfront believes in empowering
people rather than "disrupting" them. Our singular mission is to
create the future of work for this massive industry.
We believe breakout growth creates breakout opportunities and
diversity drives innovation.
About the role
You will lead the product design team, and will partner closely
with the leadership team to drive our goals and deliver a
What design looks like at Newfront
At Newfront we're building tools for our insurance brokers and a
dashboard for our clients. The majority of the work today involves
building the operating system that powers every workflow at the
brokerage. We design products for 3 major user groups - our
clients, brokers, and the servicing team.
Clients: Insurance is a complicated product that costs a lot,
and the bigger your business is, the more difficult it can be to
understand and purchase the right coverage. We want to make the
purchasing experience transparent and understandable in order to
give clients peace of mind. During the policy term, it should be
quick and easy for them to request updates, make claims, pay, or
otherwise get help from their servicing team.
Brokers: We help them turn leads into sales. Insurance brokers
are like a sales team in a traditional SaaS company. They need a
dashboard that clearly communicates the status of all of their
clients, tracks their leads, shows their progress towards sales
goals, and enables collaboration between them and the servicing
Servicing team: This team includes account managers and
operations specialists responsible for providing stellar service to
our clients. They are the backbone of the company since the quality
and efficiency of their work directly translate into year-over-year
retention of Newfront's clients.
We have a suite of products for these various user groups. The
design challenges for each of them are significantly different,
ranging from making insurance simple for our clients to creating
power tools for insurance professionals. This position is open to
remote candidates with a preference for those between the GMT-5
(Eastern EST) and GMT-8 (Pacific PST) timezones. #LI-Remote
What you'll be doing
- Collaborating with product managers and engineers on complex
projects to prioritise, plan, and execute. You will work with
Product Managers to conduct research and solidify project briefs,
create mocks and prototypes, and work with engineering to clarify
requirements and solve for technical constraints.
- Conducting and leading user research. The Newfront platform is
the operational backbone of our business. You'll be responsible for
extracting insights from our users, identifying gaps and
opportunities in their user experience, and designing
- Defining and communicating our vision: Designing and
communicating mental models and conceptual designs that help us
create a shared understanding of product problems, help us define
our roadmap, and help to inspire the company.
- Designing across all teams and ensuring consistency and
quality. Each product area has a roadmap that you are constantly
keeping in mind and helping to validate. When you create designs
for a milestone, you're used to looking ahead to make sure that
your design direction will support future roadmap items.
- Building and maintaining the Newfront design system. Owning,
reviewing, and managing the design system. Ability to work within
an existing design system and creating new elements when
- Defining our design process: Defining the design process used
by all teams, including reviews, working sessions, and our approach
to user research.
- Collaborate on defining the Newfront brand: You'll be able to
collaborate with the rest of the company (marketing, leadership,
sales) to define the Newfront brand.
What will make you a great fit
- Experience. You should have experience working as a design lead
and helping to define the design direction for multiple teams.
- Independence: You thrive when given independence and ownership
and feel incredible responsibility for maximizing the value your
products and features give to our users. You are resourceful and
confident enough to make mistakes, take feedback, and then
- Leadership: Capable of coaching teams through planning
processes, collaborating cross-functionally, and prioritising
- Portfolio. Showcase of web (native optional) projects that
highlights your approach to problem solving, as well as the
solutions themselves. Case studies should demonstrate your skills
in research, user experience, systems design, visual design, and
- Communication: Excellent communication and storytelling skills,
in writing and in speaking. Ability to explain to crossfunctional
peers your role and how best to work with design. You'll be helping
to bring clarity to extremely ambiguous problems and the ability to
create abstractions and communicate them with the broader team is
- Understanding of web technologies: In order to collaborate with
the rest of the team, projects run smoothly when the design team is
able to create systems that take technical constraints into
account. This could be as simple as understanding the asynchronous
nature of the web and how to design around it.
- Timezone: This position is open to remote candidates with a
preference for those between the GMT-5 (Eastern EST) and GMT-8
(Pacific PST) timezones.
What won't make you a great fit
- You're not interested in process building. We're specifically
looking for someone to help establish the design discipline.
- You're not interested in B2B and internal tools. Some designers
love working on tools, business processes, and workflows. We're
trying to take something that is extremely complex (insurance) and
make those workflows simple and efficient. This is where our focus
lies right now. In the future we'll be revisiting the
Newfront is an equal opportunity employer. We celebrate
diversity and are committed to creating an inclusive environment
for all employees. Learn more about our commitment to diversity and
Newfront provides reasonable accommodations for qualified
individuals with disabilities in our job application procedures. If
you need assistance or an accommodation due to a disability, you
may contact us at email@example.com.