Come be a key player in the transformation and investment in our
incredible Management and Leadership talent as part of the Team
Development organization. We're looking for a Senior Program
Manager that combines program management and coaching skills to
support, launch and oversee development and training programs
within the Engineering, Product, Design and Research
What You'll Do
You will lead and run the creation, pilot, launch, and iteration
of new and existing programs that are passionate about development
of skills / shifting of mindsets for individuals, teams and groups
for all Management and Leadership Initiatives. Contributing to the
prioritization of the organization's development needs, from
setting program objectives to establishing design and execution
ownership and processes that scale.
Stakeholder Management: You will partner with senior leadership
across Engineering, Product, Design and Research as well
organizations such as Learning and Development, Twitter University
and the People team to administer, learn cross-functional learning
engagements and seek partnership opportunities. You will prioritize
stakeholder and customer requests and develop trusting
relationships with leadership partners and customers. You will run
program reviews highlighting wins, challenges, key takeaways, and
suggest a path forward for the critical programs.
Communication: You will communicate regularly with stakeholders
at all levels, including individual contributors and senior
leadership. You will establish a regular cadence of a feedback
loop, ensuring that stakeholders are regularly informed on the
program milestones while ensuring priorities are met. Provide
visibility to leadership on challenges/themes that need addressing
in order to enable personal, team and organizational
Operational Excellence: You will establish processes that enable
the team to collaborate seamlessly with cross-functional
organizations ensuring high-quality, scalable, and impactful
initiatives are shipped on time. You will drive accountability for
the delivery of roadmap programs and OKRs. You will regularly share
your learnings from stakeholder engagements with leadership and
enable them to adjust program goals and expectations.
Organizational Engagement: You will contribute to building
stronger and in-depth program engagements across the Experience
organization. Utilize many sources of data (subjective, objective,
anecdotal, etc) to identify the most critical needs and prioritize
/ pilot based upon defined rubrics taking into account immediacy,
effort, impact, etc.
Change Management: Create cohesive and scalable processes that
help establish a clear change management mindset and influence the
team to make strategic choices keeping our initiatives and programs
Who You Are
You are a Senior Program Manager that has demonstrated strong
skills in people, team, or organizational development via 1:1 and
team coaching, training module development and execution of scaled
learning programs. You are comfortable working with partners on
developing learning content that drives transformation as well as
coaching individuals/teams on different techniques and frameworks
to improve effectiveness.
If this sounds like it might be you, you probably have
Designing, executing and iterating on learning development
Communicating at all levels throughout an organization(s) and
driving clarity across multiple groups or channels.
Working with senior leadership across multiple organizations.
Comfortable with delivering feedback, and difficult conversations
to leadership teams.
Effectively utilizing internal and external resources to bring
the best learnings/techniques appropriate to an organization
- Handling multiple projects, priorities and sometimes urgent
issues successfully and simultaneously
Who We Are
Management and Leadership Initiatives is a team with a core
focus for developing and administering programs tailored at
leveling up the management and leadership capabilities of our
Tweeps across Experience. Our goal is to influence and build
Twitter's reputation as a world class place for leaders to grow
(whether they formally manage people or not). We have the ability
to influence how Twitter as a whole thinks about how we teach the
craft of leadership and management. Serving our Tweeps with the
right knowledge and learning opportunities to partner, serve, and
impact the platform serving public conversation.
A few other things we value
Challenge - We solve some of the industry's hardest problems.
Come to be challenged, learn, and thrive.
Diversity - Diversity makes us a better organization and team.
We value a diverse group of backgrounds, ideas, and
Work, Life, Balance - We work hard, but we believe with hard
work should come balance.
Twitter is what's happening and what people are talking about
right now. For us, life's not about a job, it's about purpose. We
believe real change starts with conversation. Here, your voice
matters. Come as you are and together we'll do what's right (not
what's easy) to serve the public conversation.