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IT Order & Fulfillment Technician - San Francisco

Company: Milestone Technologies Inc.
Location: San Francisco
Posted on: June 10, 2021

Job Description:

Company Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

The Order Fulfillment Tech will be responsible for submitting the order entry, administration and delivery of the order while driving efficiencies and process improvement. The Order Fulfillment Tech will oversee the fulfillment process from start to finish, working closely with all corresponding teams, internal requesters as well as external suppliers. In addition, the Order Fulfillment Tech will be knowledgeable about procedures, understand operational processes.

The Order Fulfillment Tech is accountable for facilitating the successful and efficient daily execution of the procurement and shipping functions, as well as proactive planning for the short/midterm to ensure we exceed in delivering to our customers' expectations. This includes production planning and scheduling, quality control of products and processes, workforce management, safety, promoting and driving an environment of continuous improvement, while meeting key metrics.

How You Will Make An Impact

  • Responsible for creating purchase requisitions with existing approved VARs.
  • Processes ticket-based order requests.
  • Shipment Tracking for Inbound Orders till received on prem.
  • Responsible for driving escalations with VARs on delayed and/or problems with shipments.
  • Responsible for escalating issues with VARs to internal management teams.
  • Gather data to assess Supply and Demand mechanisms to ensure our stock level is healthy always and we order promptly in the given VAR's delivery SLA from PO receipt to Delivery.
  • Assist with the creation and management of the hardware catalog SKUs and price lists.
  • Works in partnership with Global IT Logistics leadership to insure process execution
  • Develops and oversees metrics to measure productivity, efficiency, accuracy, and adherence to customer satisfaction.
  • Constantly identifies actionable initiatives based on operational metrics (Key Performance Indicators) and service interruption or success failure trends
  • Audits tickets to ensure task handling quality meets or exceeds expectations.
  • Captures and provides input for internal processes and VAR improvement needs
  • Vendor relationship management.

What You Will Need To Succeed

  • Bachelor's Degree preferred/required or equivalent work experience.
  • 3+ years Leadership Experience with IT Service Delivery Management or logistics environment.
  • Experience interfacing with management required.
  • Leadership and core business/interpersonal skills.
  • Successful project management experience.
  • Ability to establish relationships with Business Teams.
  • Strong Computer skills (MS Word, Excel)
  • Familiar with common metrics used in the IT industry.
  • IT Outsourcing experience preferred.
  • Familiar with ticketing systems

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

  • Job description is subject to change.

Keywords: Milestone Technologies Inc., San Francisco , IT Order & Fulfillment Technician - San Francisco, Other , San Francisco, California

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