Customer Support Team Lead

Company: Cozymeal, Inc.
Location: San Francisco
Posted on: April 10, 2021

Job Description:

Customer Support Team Lead (San Francisco, CA - Remote Role Possible) Customer Support Team Lead (San Francisco, CA - Remote Role Possible) Discover. Savor. Connect. Welcome to the chef's table! Cozymeal is the #1 marketplace in the U.S. and Canada featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, team building activities, cookware and more! Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and more unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you're guaranteed a world-class experience. Plus, you can purchase our highly curated quality cookware as a gift or for use at home. About the Role: We are looking for a Full-time Customer Support Lead with strong experience in inbound and outbound sales to join our team. Responsibilities Include:

• Understanding Cozymeal's services and providing solutions to customer and chef inquiries relating to our products in a timely manner
• Provide support to customers and respond to inquiries through multiple channels including phone, chat and email, in line with company standards for communication
• Assist our community of chefs with any questions or requests pertaining to our platform, upcoming experiences, tools and communication
• Lead a team of Customer Support Associates through timely feedback, coaching, 1:1's, and trainings.
• Make data driven recommendations on improving the team's performance and efficiency.
• Minimum of 2 years of experience in leading a customer support team.
• Ability to perform data driven analysis in excel with minimal guidance.
• Professional with excellent verbal and written communication skills
• Positive attitude and a willingness to learn and grow in the position
• Ability to be resourceful and responsive
• Strong interest or preferably experienced in the culinary world
• Ability to work efficiently and distraction free in a home office environment
• Proficient in Google Suite and Excel
• Experience working with a CRM Location: San Francisco, CA or Anywhere in the US. This is a remote role and qualified candidates from anywhere in the US can apply for this role. If this sounds like you, then Cozymeal just might be the right place for you! Welcome home! Austin Office:
  501 Congress Avenue, Suite 150
  Austin, TX, 78701 Baltimore Office:
  400 East Pratt Street, 8th Floor
  Baltimore, MD, 21202 Boulder Office:
  1434 Spruce Street, Suite 100
  Boulder, CO, 80302 Chicago Office:
  141 W. Jackson, Suite 300A
  Chicago, IL, 60604 Fort Worth Office:
  420 Throckmorton Street, Suite 200
  Fort Worth, TX, 76102 Kansas City Office:
  107 W 9th St 2nd Floor
  Kansas City, MO, 64105 Las Vegas Office:
  500 North Rainbow Blvd, Suite 300
  Las Vegas, NV, 89107 Miami Office:
  801 Brickell Avenue, Suite 900
  Miami, FL, 33131 Minneapolis Office:
  100 S 5th Street, Suite 1900
  Minneapolis, MN, 55402 New York City (NYC) Office:
  136 Madison Avenue
  New York, NY, 10016 Orange County Office:
  17901 Von Karman Avenue, Suite 600
  Irvine, CA, 92614 Pittsburgh Office:
  322 North Shore Drive Building 1B, Suite 200
  Pittsburgh, PA, 15212 Portland Office:
  121 Southwest Salmon St, 11th Floor
  Portland, OR, 97204 Salt Lake City Office:
  136 East South Temple, Suite 1400
  Salt Lake City, UT, 84111 San Jose Office:
  177 Park Avenue, Suite 200
  San Jose, CA, 95113 Seattle Office:
  801 Second Avenue, Suite 800
  Seattle, WA, 98104 St. Louis Office:
  100 South 4th Street, Suite 550
  St. Louis, MO, 63102 Tucson Office:
  One South Church Avenue, Suite 1200
  Tucson, AZ, 85701 Washington, DC Office:
  1300 I Street NW, Suite 400E
  Washington, DC, 20005

Keywords: Cozymeal, Inc., San Francisco , Customer Support Team Lead, Other , San Francisco, California