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Service Specialist FAST

Company: Epiq Systems, Inc.--
Location: San Francisco
Posted on: April 11, 2021

Job Description:


It's fun to work at a company where people truly believe in what they--are doing! Job Description: Job Summary: The F.A.S.T. Service Specialist will provide backup coverage to local GBTS sites. They will be cross trained in multiple areas and will fill roles in reception, hospitality, records, or other positions as applicable. This position is a promotion opportunity for those wishing to move into management.-- Responsibilities:

  • Travel to and become cross-trained within local Epiq site locations
  • Show measured completion of Epiq Learning classes
  • Be flexible to daily changing roles, responsibilities, and work location
  • Monitor and listen to clients to understand inquiries and requests to provide accurate information about the facilities and services and offer prompt assistance
  • Have direct involvement in client communications
  • Comply with Epiq policy that any information seen during the business processes is kept strictly confidential
  • May be required to work additional hours beyond regular schedule to meet client needs and/or commitments, which may include weekends, evenings, and/or holidays Mail Services:
    • Sort, distribute and meter US mail with knowledge of current postal rates
    • Ensure all projects have been properly produced and Quality Checked (QC'd) to Epiq standards
    • Ensure clients request and the delivery of faxes/parcels are done in a timely manner in accordance to Epiq standards
    • Responsible for the pick-up and delivery of all mail/parcels Copy Services:
      • Ensure immediate attention is given to clients entering the copy/mail center in accordance with Epiq standards
      • Accurately produce, copy, print, and scan projects in accordance to verbal and/or written instructions
      • Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects
      • Responsible for the delivery of all copy, print, and scan projects that are assigned to the Copy Center Hospitality Services:
        • Provide excellent client service as the coordinator of the clients' conference rooms, common areas, and kitchens
        • Ensure client requests for the set-up and use of meeting rooms are handed accurately and proactively
        • Place orders for food and beverages for use during meetings as assigned
        • Inspect and ensure that all rooms are clean, stocked with supplies, and ready for continual use
        • Organize and distribute client kitchen supplies
        • Maintain inventory, and perform cleaning, dusting, and other incidental tasks as assigned Records Management:
          • Retrieve, compile, and distribute requested records and information
          • Responsible for document control and records management throughout the information lifecycle for physical and electronic records
          • Re-file records, file and record storage contiiners
          • Receive and process records in accordance with established procedures
          • Comply with all business protocol, regulatory and best records management practices and requirements
          • Provide excellent client service as the first line of contact with the client
          • Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier areas.-- Reception:
            • Work Closely with the client's staff to ensure seamless day to day operations as the first line of contact with the client's visitors, greeting and announcing visitors in a friendly and business-like manner
            • Answer incoming telephone calls and direct call traffic to the proper person
            • Take accurate and complete messages for those employees who may be unavailable
            • Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager Qualifications:
              • High School Diploma or equivalent
              • Minimum of 1-year experience in a client services-oriented field
              • Previous knowledge of copy machines and utilization of typical office services equipment and technology preferred #LI-CJ1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Posted 5 Days Ago Full time R0015658 About Us Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq's subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.

                We strive for a cohesive, collaborative environment that focuses on group achievement.
                --
                With over 5000 associates worldwide, Epiq operates in 16 countries and over 80 global locations .

Keywords: Epiq Systems, Inc.--, San Francisco , Service Specialist FAST, Other , San Francisco, California

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