SanFranRecruiter Since 2001
the smart solution for San Francisco jobs

Global Head of User Engagement and Retention

Company: Afterpay Touch
Location: San Francisco
Posted on: April 10, 2021

Job Description:

Global Head of User Engagement and Retention Afterpay is transforming the way we pay by allowing customers to receive products immediately and pay for their purchases over four installments, always interest-free. The service is completely free for customers who pay on time - helping people spend responsibly without incurring interest, fees or extended debt! Founded five years ago in Sydney, Australia, Afterpay has over 11 million active customers globally and more than 64,000 of the world's best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi's, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins. Afterpay prides itself on having a large segment of loyal customers who see the service as their go-to place for budgeting their beauty and fashion shopping. We recently launched a loyalty program designed to provide extra rewards for our loyal users and to celebrate tier engagement with the brand. The program will also offer a set of benefits to the entire Afterpay audience across their entire lifecycle journey. Our growth is a function of 2 things: 1) Attracting a high-quality customer base, 2) Engaging those customers to shop with our merchant partners through our platform. --In order to make a transformative change in this area, we are searching for a Global Head of Engagement and Retention. This role will report into the Global VP of growth. The Role You will shape, build, and operate a global CRM, growth, engagement and loyalty org. You'll be able to reel off the best tech in the business and the most advanced data sources, to deliver your goals and establish a toolset and a strategy that will enable us to thrive at x10 our current size. Owning the shaping of the next chapter of Afterpay's engagement strategy, you will have access to not only data and tools but also a global team of talented marketers. You will be expected to help them grow to their full potential in their own careers and capabilities while continuing to build out the team.-- You will be comfortable and experienced creating and operating around myriad customer loyalty programs. More importantly, you will know how to build loyalty. You will know how to successfully navigate the internal matrix of Marketing, Product, Sales and Technology teams to get what you need done.-- Key Responsibilities - Own global business metrics-- - Shape AfterPay's global strategy for user growth, retention, engagement, and loyalty across all owned channels including web site, in-app, email push and more - Design the tach-stack needed to measurably impact usage across all categories and segments - Deeply understand our users and identify opportunities for growth and optimization at every stage of their lifecycle - Engage cross-functionally with product, engineering, legal, analytics and creative to build the next generation of growth tools Minimum Qualifications - World class experience in driving CRM/lifecycle marketing on a global scale - World class experience in managing a global team - Strong strategic and analytical thinking skills - Creative and empathetic leader - Merchandising and commerce experience - SQL What We Offer-- --- Mobile reimbursement and travel/commuter benefits-- --- Cool office space in downtown San Francisco (that we hope to get back to soon!)-- --- Fun company events & collaborative team-- How to Apply If you are brave, if you are committed to doing the right thing, if you always keep it real, and your background matches the description above then please apply today!--Afterpay is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. All new team members, in addition to current staff, will temporarily work from home until it is safe to return to our offices.

Keywords: Afterpay Touch, San Francisco , Global Head of User Engagement and Retention, Other , San Francisco, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Customer Service/Sales
Description: Job Description Position Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Woodland
Posted on: 04/18/2021

Software Engineer (Security Clearance Required) - Remote
Description: Join Hired and find your dream job as a Security Software Engineer at one of 10,000 companies looking for candidates just like you.Companies on Hired apply to you, not the other way around. You'll receive (more...)
Company: Hired
Location: Woodland
Posted on: 04/18/2021

Sales Account Executive
Description: AT T is leading the way to the future for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, weve (more...)
Company: AT&T
Location: West Sacramento
Posted on: 04/18/2021


GUI Application Developer
Description: Join Hired and find your dream job as a Front-End Engineer at one of 10,000 companies looking for candidates just like you.Companies on Hired apply to you, not the other way around. You''ll receive salary (more...)
Company: Hired
Location: Woodland
Posted on: 04/18/2021

Lyft CA Driver - Guaranteed Earnings and Benefits
Description: Job DescriptionDriving with Lyft in California means you get guaranteed earnings, new benefits, and the flexibility to drive when and where you want. Apply to drive with Lyft in California and start earning (more...)
Company: Lyft
Location: Woodland
Posted on: 04/18/2021

Urgent Hiring - Shipt Shopper
Description: Job Description Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have (more...)
Company: Shipt
Location: Woodland
Posted on: 04/18/2021

Now Hiring Babysitter Needed For 3 Children
Description: Our family is very united. I
Company: Care.com
Location: Woodland
Posted on: 04/18/2021

Program Aide
Description: Overview: Dignity Health Woodland Memorial Hospital is Yolo County's largest health care provider, serving the community since 1905. Woodland Memorial Hospital is a 108-bed acute care facility offering (more...)
Company: Woodland Healthcare
Location: Woodland
Posted on: 04/18/2021

CDL A Truck Driver
Description: Company Driver - Company- 73K/year, Doubles, Benefits after 30 daysRequisition ID: 802For More Information, Contact the Manager Abel at 909-240-1641Pay
Company: Cardinal Logistics
Location: West Sacramento
Posted on: 04/18/2021

Nanny Needed For 1 Child In West Sacramento.
Description: Our 10 month year old is a total ham loves to be read to and played with. He
Company: Care.com
Location: West Sacramento
Posted on: 04/18/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds