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Veterans Preferred - Data Scientist, Customer Experience

Company: Splunk
Location: San Francisco
Posted on: April 10, 2021

Job Description:

Military Veterans are Encouraged to Apply. Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey!Splunk is the world's first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver. Role: Splunk's Customer Experience Data and Insights team helps provide the analytics used to build experiences that drive higher customer satisfaction, customer retention, new business growth and expansion.We are looking for a critical thinker who is passionate about building and deploying the data models that power a world-class customer experience. He/she/they should be excited to work in a fast-paced environment. Responsibilities: Design and build data models and processes to measure the customer experiencePerform exploratory data analysis to gain a deeper understanding of the customer journey and customer attributesLeverage statistical analysis and machine learning to understand the effectiveness of Splunk's post-sale operating modelPartner with stakeholders on ways to improve the customer journey that enable the business to deliver continuous value to Splunk customersDevelop predictive analytics that identify customer situations that will deviate from the desired journey outcomeCollaborate with key partners from the Product and Engineering teams to understand the holistic data elements of product and customer sentiment insightsDeliver customer insights and analytics to help improve on customer experience and deliver ROI to customersCreate and deliver customer sentiment research analysis strategy and processUnlock new opportunities for growth by discovering insights, automate processes, and predictive modeling Requirements: Outstanding quantitative background: PhD in Computer Science, Statistics, Math, Physics or other technical field preferred.3+ years of experience in solving complex business problems using advanced analytics, statistical analysis, machine learning, and algorithms that result in customer adoption, improved sentiment, and value realizationThrives by working in a dynamic and changing environmentComfortable working with loosely defined requirements where you exercise your creativity and analytical skills to deliver best in class solutionsProficient in solving complex problems and communicating sophisticated results to leadership and stakeholdersSelf-starter with a passion and curiosity for solving unstructured mathematical problems and ability to manipulate large data setsExcellent written and verbal communication, especially with articulating vision, planning, analysis process, and results in business terms.We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.Thank you for your interest in Splunk!

Keywords: Splunk, San Francisco , Veterans Preferred - Data Scientist, Customer Experience, Other , San Francisco, California

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