Guest Advisor
Company: Petco Animal Supplies, Inc.
Location: San Francisco
Posted on: April 10, 2021
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Job Description:
C ome work at a place where innovation and teamwork come
together to support the most exciting missions in the world! What
you'll do:
- Provide guests with exceptional customer service by being the
subject matter expert on all products, nutrition, services,
in-store promotions, local community events and other areas of
animal care and wellness.
- Promote the guest experience journey and a culture that
consistently delivers the Petco guest brand experience.
- Through the lens of our Petco Co-Values, the Guest Experience
Leader will be the catalyst, champion, and role model for all
relationship building touch points with Petco guests.
- Mentor all store partners in the delivery of GUEST+ engagements
to support and drive guest experiences and create Petco
Promoters.
- Ensure the health, welfare and proper care of all live
animals.
- The Guest Advisor may be a 'key holder' and Leader on Duty (LOD)
on a limited basis as needed. Key Accountabilities:
The incumbent must be able to consistently perform all the
following duties and responsibilities with or without a reasonable
accommodation. - Ensure the health and well-being of live animals
by providing the correct care in accordance with the established
Petco standards, policies and procedures including the completion
of the hourly animal health check and wellness cards.
- Adhere to Veterinary Protocol for all sick animals.
- Act as a personal shopper/information center for customers as
they enter the store and be 100% focused on customer service.
- Provide quick and courteous service to all Petco guests and their
pets, by determining their needs and sharing product knowledge to
suggest the appropriate merchandise and services.
- Maintain knowledge of pet-related events/resources and related
costs within the community including dog parks, dog or cat shows,
pet-friendly hotels, etc.
- Hold job related knowledge and express a passion about animal
welfare and display integrity in the work area.
- Become familiay with all new products and services in order to be
able to engage with customers regarding new product and services
features and benefits.
- Respond to inquiries politely and professionally regarding
products, services and pricing via the telephone.
- Inform guests of upcoming adoption events and explain our Think
Adoption First philosophy.
- Maintain knowledge and expertise of all Partners in order to
reference them as a resource as needed, to deliver an optimal the
guest experience.
- Maintain familiarity with current store promotions and special
services.
- Maintain currency of seasonal training activities, such as flea
and tick periods, pet summer safety, holiday promotions, etc. when
applicable.
- Provide quick and courteous service to all customers by utilizing
GUEST+ engagements
- Ensure Petco operational standards are maintained throughout the
store.
- Ensure that the store is opened and / or closed as a 'key holder'
in accordance with established policies and procedures.
- As required, assists with evaluating staffing levels on scheduled
shifts to determine and ensure appropriate staffing.
- As required provides functional guidance to store partners, to
include assignment delegation, instruction, and follow-through.
- On a limited basis may be required to advise the leadership team
of any pertinent issues. Supervisory Responsibility:
- As needed and while performing as a Leader on Duty will all
partners.
- Provide guidance and training as needed.
- Provide input to performance evaluations for all partners as
required. Work Environment:
The majority of job duties are conducted indoors, although
merchandise receiving, merchandise carry-outs, or stock balancing
will require leaving the store briefly. This position requires
bending, kneeling, moving merchandise and standing for long periods
of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing
material handling equipment. Improper use of safety equipment
and/or not following proper lifting techniques may pose of risk of
injury to customers, pets, and store personnel. Follow all safety
precautions and procedures. Petco Animal Supplies, Inc. is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
protected classification. Petco Animal Supplies, Inc. is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
protected classification. If you are a returning visitor who has an
existing account, please click here . Current PETCO Partners
Current Partners can explore internal opportunities by logging in
to PetNet.
Keywords: Petco Animal Supplies, Inc., San Francisco , Guest Advisor, Other , San Francisco, California
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