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Operations Compliance Coordinator

Company: Cardtronics Inc.
Location: San Francisco
Posted on: April 9, 2021

Job Description:

As the global leader in ATM deployment and management, no one operates more ATMs in more locations than Cardtronics. Our processing network, service delivery platform, operational expertise and scale advantages are being leveraged for cost-effective expansion into new markets of opportunity through both organic growth and targeted acquisitions. Cardtronics puts a relentless focus on improving the productivity of our ATMs for the benefit of retailers, consumers and financial institutions alike. At Cardtronics, we are Champions of Cash--- because it matters. Our purpose-driven mission is to ensure cash remains accessible and viable in our markets around the globe. Cash is woven into the very fabric of society. Cash is--- a good meal with friends, learning financial responsibility, giving, caring, durable, and so much more. The IMAC Coordinator I position is responsible for assisting in facilitating the scheduling and execution of installations, moves, adds, and changes as well as miscellaneous work within the scope for the National Accounts department. This position is the first point of contact for the ASM, Sales, RM or Cardlink submitter regarding what to expect through the install or reprogram process. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Excellent analytical, organizational, problem solving, presentation and writing skills are essential
  • Act as Point of Contact (POC) managing IMACs (Installs, Moves, Changes, & Adds) activity.
  • Responsible for projects up to 35 sites.
  • Update related deployment activity information to internal partners.
  • Schedule tech for work identified by the ticket type and provide technician with all necessary information.
  • Identify and address all deployment issues in a timely manner or as directed by Management.
  • Manage interdepartmental communication for problem resolution.
  • Address database inconsistencies as identified.
  • Process invoice approvals.
  • Update ASM with database inconsistencies as discovered.
  • Perform additional duties as assigned. SYSTEMS KNOWLEDGE
    • CORE (Internal)
    • Wennsoft (Internal)
    • Cardlink (Internal)
    • Doc-Link (Internal)
    • Microsoft Office
    • Microsoft Windows
      • Solid organizational and time management skills.
      • Strong attention to detail.
      • Excellent focus driven on task/deadline responsibilities.
      • Ability to work well in both a team setting and as an independent contributor.
      • Must be able to successfully pass all applicable background screening tests. EDUCATION, EXPERIENCE and/or REQUIREMENTS
        • High School Diploma or equivalent required. Bachelor's degree preferred.
        • 1-2 years in Customer Service and IMAC experience preferred.
        • Additional weekend and after hours work may be required on occasion.
        • Remote network access to be required on occasion, company laptop to be provided.
        • Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously.
        • Requires strong communications skills, written and oral.
        • Must be team oriented with creative team building skills
        • Must be able to express and follow the company Mission, Principles and Procedures
        • Ability to work in a fast paced environment, quickly respond and prioritize between multiple demands.
        • Must be able to successfully pass all applicable background screening tests. Cardtronics plc is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Cardtronics plc are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.--

Keywords: Cardtronics Inc., San Francisco , Operations Compliance Coordinator, Other , San Francisco, California

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