Customer Success Lead (Remote)
Company: PostHog
Location: San Francisco
Posted on: February 25, 2021
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Job Description:
PostHog exists to increase the number of successful products in
the world.Our open source project has taken off, and we're getting
too much demand to handle on our paid version, and are growing
across all areas of the business. That means we are looking to make
our first customer success hire.You'll be the first person in this
role, so will be setting up the way we help grow free customers
into paying ones from the ground up, and likewise how we handle
inbound paid requests.You'll be* Making sure any paid user of
PostHog is successful. We need to build strong relationships,
ensure they're well setup, and that we pass any product feedback to
our product and engineering team to act upon.* Work out the best
process for converting teams on our free product into paying
customers, and for handling inbound demo requests.* Establishing
how to expand existing accounts into larger ones.PostHog's strategy
is built on bottom up adoption, as per our growth strategy. That
means we'll be prioritizing how to get small contracts signed in
small or big companies, based on inbound demand or existing free
usage.RequirementsWhat you'll bring * Above all you must be
incredibly conscientious and helpful.* You have a strong background
in handling customers, ideally including enterprise accounts. You
may have led a small team before or would be looking to do this in
the future, or perhaps you were a customer facing founder in a
devtool company.* You "get" developers. This means you come from a
technical background. Perhaps you have experience in web
development and maybe even in Product, or you've had a similar role
selling devtools before.* You are able to drive the pipeline
proactively and are keen to figure things out yourself, whilst we
iterate the process and product. You'll be working closely with the
CEO so you will be very well supported.* You enjoy building
customer relationships, and working with a community of
users.BenefitsWhat we offer in return * Generous compensation *
Unlimited, permissionless vacation with a 25 day minimum* Health
insurance provided or the cost covered depending on jurisdiction*
Generous parental leave* Visa sponsorship if needed, for you and
your loved ones* Training budget* $200/month budget towards
coworking or caf-- working* Carbon offsetting for work travel with
Project Wren * Free booksPlease note that benefits vary slightly by
country. If you have any questions, please don't hesitate to ask
our team.About PostHogPostHog's engineering culture is
best-in-class, and we've had explosive user growth from this
alone.We launched a four week old minimum viable product in
February, and since then have been deployed in thousands of places
around the world.PostHog's platform makes it easy for software
teams to understand their user behavior. This coupled with our fast
growth has led to a broad variety of very cool use cases. PostHog
is used to help indie game designers make it more fun to defend
earth from an alien threat. PostHog is used by multinational
organizations running software that powers everything from banks to
airlines. PostHog is used by startups disrupting their own
industries.We're a company like no other in our space. Our approach
is bottoms up and that starts by being great for developers to
install and use.By being open source, we can be used on any
software project throughout the world, for free, forever. Some
developers will use the platform on a side project, others at their
startup or small business, and others in their Fortune 500. We are
building a true platform that can grow from 1 user to many no
matter the size or shape of the organization.The core of our
approach is to delight end users. It's not about executive
dashboards and then a terrible interface for everyone else. It's
the sense of power we give to the person on the ground, doing the
actual work, every day.Our team Our team is a combination of former
CTOs and YC founders all turned developers, alongside some of the
best developers from the world's largest tech companies who have
the experience to help us handle scalability.Our team is tiny but
we live in 10 different countries. This diverse group looks pretty
weird on paper, but it's magical. Apart from the fact most of them
think pineapple belongs on pizza. It doesn't.We take bets on people
with less experience too - we are as willing to hire an unproven
genius straight out of school as we are a seasoned veteran.We're
all remote, and we've raised enough to pay top of market. We're are
proudly backed by some of the best VCs and Investors in the world,
such as YCombinator.Sold? Apply now and tell us * How you can
achieve the above in a few sentences* Why you're drawn to us* Your
resum-- and/or LinkedInNot sold? Learn more first* How we hire* We
ask for your best work, and in return pay generously and have
exceptional benefits * Learn about the team you'd be working with *
Getting hiring right is key to diversity. Learn about how we think
about this.We believe people from diverse backgrounds, with
different identities and experiences, make our product and our
company better. No matter your background, we'd love to hear from
you! Also, if you have a disability, please let us know if there's
any way we can make the interview process better for you; we're
happy to accommodate!
Keywords: PostHog, San Francisco , Customer Success Lead (Remote), Other , San Francisco, California
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