Wire Operations Supervisor

Company: First Republic Bank
Location: San Francisco
Posted on: February 25, 2021

Job Description:

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You'll always feel empowered and valued here.
--
Incredible teams doing exceptional work, every day.
This position requires subject matter expertise with hands on experience in Wire Operations and Management. In this role you will ensure the day to day operations of the Wire Department and its staff meet the bank's high standard of service. To meet these high standards, the Manager must ensure that the department operates at optimum efficiency with strong and effective controls in place to protect the bank from any potential risk or loss. The Manager must be able to motivate staff to achieve personal and corporate goals while promoting, through action, the core values and culture of the bank. Duties and Responsibilities Common goals, uncommon potential--
As a Wire Supervisor, you must be able to motivate staff to achieve personal and corporate goals while promoting, through action, the core values and culture of the bank.
--
What you'll do as a Wire Supervisor:
--
Process Management
- Manage the workflow of the department to ensure that all transactions are processed accurately and in accordance with internal and external SLA's, guidance, and expectations.
- Address internal and external service complaints and work to not only identify issues, but find ways to resolve them.
- Operate in a hands-on capacity with the wire system for wire entry, approval and exception processing. Function extends to supervisory role for reporting, daily wire reconciliation, exception handling, and new customer onboarding.
- Maintain positive, open communication with internal and external partners that encourages transparency. This includes all internal departments and appropriate vendors.--
- Ensure the Wire Department adheres to all appropriate rules, regulations, laws, and guidance issued by internal and external established governing agencies.
- Ensure internal Policies, Standards, and Procedures are maintained in a way that keeps us in compliance with directives from governing agencies (Internal & External).
- Ensure the Wire Department adheres to Policies, Standards, and Procedures as well as approved guidance from Internal Audit and Compliance.
- Work closely with appropriate vendors and monitor their performance.--
- Escalate production issues appropriately.
- Hold vendors accountable for meeting SLA's.
- Perform other duties & responsibilities as required or assigned by management.
People Management
- Recruit, screen, and hire Wire Room staff as needed.
- Provide individual coaching and perform required semiannual and annual performance reviews.--
- Encourage personal and professional growth.
- Create a succession plan in Wire Ops and develop staff accordingly.
- Handle staffing and personnel administration needs for the department.
Strategic Management
- Execute on strategies and action plans for the department in support of the overall vision and long term goals of the Bank.
- Provide support for projects and system testing
- Provide subject matter expertise
- Communicate department vision upwards to management and to staff for daily operations. Qualifications You could be a great fit if you have:
--
- Strong leadership skills
- Expertise in Wire Operations / Processing
- Strong communication skills
- Strong organizational skills
- Detail oriented
- Perform well under pressure
- Strong computer skills and must be proficient in Word and Excel at a minimum
- Bachelor's Degree or the equivalent of at least 5 years of experience in Wire Transfer processing
- Ability to work well as an individual and as a team member
- Drive to provide extraordinary service
- Belief in First Republic Bank's culture and values
Job Demands:
- Must be able to review and analyze data reports and manuals; must be computer proficient.
- Must be able to communicate effectively via telephone and in person.
- Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
Own your work and your career - apply now
Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.
--
We want hard working team players. You'll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability - that's the First Republic way
--
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records, to the extent consistent with applicable federal and/or state law. We're always on the lookout for top talent and are adding new jobs every week. First Republic Bank is committed to a policy of equal employment opportunity for all employees and applicants for employment, without regard to race, color, religion, sex, pregnancy, childbirth, sexual orientation, gender identification, national origin, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, citizenship status, veteran status or any other legally protected category, in accordance with applicable federal, state and local law. Banking products and services are offered by First Republic Bank, Member FDIC and Equal Housing Lender Investment Advisory services are provided by First Republic Investment Management, Inc. Trust services are provided by First Republic Trust Company and First Republic Trust Company of Delaware LLC. Brokerage services are offered through First Republic Securities Company, LLC, Member FINRA / SIPC . Insurance services are provided through First Republic Securities Company, DBA Grand Eagle Insurance Services, LLC, CA Insurance License # 0I13184, and First Republic Investment Management, DBA Eagle Private Insurance Services, CA Insurance License # 0K93728. Investment, Insurance and Advisory Products and Services, and Foreign Exchange Transactions, are Not FDIC Insured or Insured by Any Federal Government Agency, Not a Deposit, Not Bank Guaranteed and May Lose Value.

Keywords: First Republic Bank, San Francisco , Wire Operations Supervisor, Other , San Francisco, California