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Patient Care Content Strategist (Remote)

Company: Roman Health Pharmacy LLC
Location: San Francisco
Posted on: February 25, 2021

Job Description:

Patient Care Content Strategist (Remote) Grand Rounds is a tech-driven healthcare company dedicated to raising the standard of healthcare for everyone, everywhere. By harnessing the power of technology, we connect nearly 6 million members to top-rated doctors and data-driven insights to make better informed healthcare decisions. Driven by premier thought leaders in patient care, technology, and business since 2011, our team of 800+ proudly serves Walmart, Costco, Salesforce, and over 140 of America's top employers as a free employee benefit. Chosen as a 2019 Best Place to Work by Glassdoor and a UCSF Digital Health Award winner for Employer Wellness, Grand Rounds thrives at the forefront of technology-driven healthcare innovation. The Role: We are looking for an experienced Information Architect to enhance information/knowledge enablement for our clinical and non-clinical member facing teams. The ultimate goal of this role is to ensure that our patient care team members have easy, timely, intuitive access to the information/knowledge they need to resolve member questions accurately and efficiently.-- An immediate priority for this role will be sourcing, structuring, and maintaining accurate information regarding COVID-19 vaccine roll-out across the country. This professional will play a critical role in enabling our patient care team and ensuring Grand Rounds members are educated on when and how they can access the COVID-19 vaccination. The information architect will work with our product team to create an effective tool for displaying COVID-19 vaccination information to our patient care team and members and will also be responsible for regularly updating that tool with the most reliable information about vaccine availability.-- Beyond the Vaccine program, your role will be to guide our team by thoughtfully documenting information architecture and project requirements across our suite of products with member experience as a critical focus. You'll collaborate with our internal partners (e.g. product team, patient care team leadership) to assemble logical content structures and distill requirements to create an intelligent internal knowledge database that is critical to the delivery of guidance provided to our members. You will be responsible for creating and maintaining internal websites/knowledge tools and repairing any issues that compromise the user experience. This job will require strong analytical skills and a deep understanding of complex internet issues.-- We are looking for a candidate who is self-motivated, enthusiastic, and well-organized. A successful candidate will be able to deal with ambiguity, thrive in a fast paced, data-driven, customer centric environment. Responsibilities:

  • Conduct effective needs assessment and gap analysis to identify knowledge management and database needs; makes recommendations of appropriate solutions that meet business demands.
  • Identifies user requirements by researching and analyzing user needs and workflow; studying how users consume content, including data categorization and labeling; meeting with focus groups.
  • Develops and implements information architecture by understanding the site concept, strategy, and target audience; envisioning architectural scheme, information structure and features, functionality, and user-interface design; creating user scenarios; designing information structure, work-and dataflow, and navigation.
  • Validates information delivery by developing and completing usability test plans; evaluating traffic patterns; studying user feedback
  • Keeps apprised of all changes in process, systems and guidelines to ensure new and existing materials are in-line and up-to-date with daily operations
  • Define project schedules and manage multiple projects simultaneously. Keep track of project tasks and status and recap as requested.--
  • Maintain open lines of communication with leadership in all departments Qualifications:
    • 3+ years previous information management experience.
    • Very strong communications skills including experience with member-centric information design.
    • Strong analytical skills and ability to solve problems involving several options in situations.
    • Healthcare experience strongly preferred.
    • Feels comfortable presenting technical information to groups.
    • Extensive problem solving and critical thinking skills.
    • Must work well under pressure with a proactive approach including managing multiple deadlines and priorities.
    • Ability to provide excellent internal and external customer service.
    • Ability to manage several tasks at once.
    • Experience compiling reports.
    • Strategic planning and data modeling knowledge.
    • Broad understanding of data maintenance processes.
    • Self-motivated.
    • Works well in groups. ----- Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Keywords: Roman Health Pharmacy LLC, San Francisco , Patient Care Content Strategist (Remote), Other , San Francisco, California

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