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Records Specialist Lead

Company: Epiq Systems, Inc.--
Location: San Francisco
Posted on: February 25, 2021

Job Description:


It's fun to work at a company where people truly believe in what they--are doing! Job Description: JOB SUMMARY: Provide maintenance of data, records, and files necessary to provide servicing to the assigned client team or department. This position will perform duties as a lead relating to the implementation, and management of all aspects of document control and records management throughout the information lifecycle for physical or electronic records. RESPONSIBILITIES:

  • Evaluates current active records system for compliance by taking inventories and reviewing information retrieval needs
  • Monitor and listen to customers to understand inquiries and requests in order to provide accurate information about the firm's records and prompt assistance
  • Coordinates information creation, receipt, storage retrieval and disposition
  • Ensures security and preservation of records in records centers and inactive records
  • Works with departments on special information research and retrieval projects to ensure that all information needs are met
  • Exhibit excellence in customer service and the ability to serve others
  • Ensures application of retention schedules to inactive records. Answer verbal, telephone, written and E- mail inquiries, regarding records requests in an efficient manner
  • Prepare new files within the records system guidelines
  • Other duties as assigned REQUIRED COGNITIVE & PSYCHOLOGICAL CHARACTERISTICS
    • Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
    • Flexibility in dealing with simultaneous projects
    • Ability to function with a high level of patience, tact and diplomacy in handling any "complaint" situations
    • Excellent communication (verbal and written) and organizational skills.
    • Detail oriented and exceptionally attentive to accuracy.
    • Ability to learn skills quickly.
    • Ability to manage multiple tasks.
    • Customer service and enthusiasm.
    • Ability to routinely stand, bend and stretch QUALIFICATIONS:
      • 3+ years' experience in law firm records management
      • Prior supervisory experience (preferred)
      • Previous experience utilizing legal-specific records management systems (preferred)
      • High School Diploma or equivalent (4 years of college preferred)
      • Ability to lift or move 40 lbs. or greater
      • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
      • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
      • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
      • Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.
      • clearly so listeners understand, identify and understand the speech of another person
      • Strong initiative required; ability to work independently with minimal direct supervision
      • Strong computer and database skills
      • Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information #LI-CJ1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Posted 3 Days Ago Full time R0015347 About Us Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq's subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.

        We strive for a cohesive, collaborative environment that focuses on group achievement.
        --
        With over 5000 associates worldwide, Epiq operates in 16 countries and over 80 global locations .

Keywords: Epiq Systems, Inc.--, San Francisco , Records Specialist Lead, Other , San Francisco, California

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