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Partnerships Enablement

Company: Plaid Inc
Location: San Francisco
Posted on: February 25, 2021

Job Description:

The Partner Enablement function collaborates closely with Partner Account Executives, creating an "account team" to ensure that we grow customers and revenue from existing partnerships. Partner enablement engages closely with partners on onboarding, training, sales, marketing, relationship management, and customer success. Successful members of the Partner Enablement team have cross-functional experience, as well as a love of creative experimentation, since no two partners are truly alike. The Partner Enablement role combines customer success and solutions engineering responsibilities with a simple goal: make sure our partners use our products properly and successfully. While not explicitly technical, you will be "in the weeds" with the ways our customers use the product. You will be an evangelist for Plaid by leading training sessions with partners to ensure they understand the value of our joint solutions and they represent Plaid effectively to the market. You will also be an evangelist for Partners inside Plaid to ensure the organization provides appropriate support for the Partner ecosystem. You will play a key role in building internal operational processes and systems which enable scale and efficiency across the Partnerships organization. What excites you

  • You thrive in complex cross-functional roles requiring collaboration with Marketing, Sales, Growth, Solutions Engineering, Product, and others
  • You build credibility with audiences of all seniority levels, and can explain technical concepts in plain English
  • You're eager to be a champion for partners and do whatever it takes to make them successful with Plaid
  • You're adept at "getting stuff done" with individual partners while simultaneously building repeatable internal infrastructure and processes
  • You enjoy flexing a variety of diverse business skills, from sales trainings to consulting with partners around how to design their Plaid integration
  • You're eager to hustle to drive impact on a critical team that is in some ways a 'startup within a startup'
  • You get excited about building well-oiled machines that enable massive scale
  • You're excited about supporting a wide range of activities throughout the Partner lifecycle: from whiteboarding integrations with prospective partners to streamlining post-close support
  • You enjoy solving small problems like support tickets and large ones like complex integrations with strategic partners
  • You're motivated by outcomes and tough problems What excites us
    • Technical mindset (CS background or other engineering experience a strong plus)
    • A creative yet shrewd operator who's equally comfortable experimenting and prioritizing against KPIs/metrics
    • Interest in financial services and infrastructure technology; a high degree of intellectual curiosity7+ years experience in commercial technology partnerships, sales engineering, customer support and/or customer success.
    • A fast learner
    • A relentless positive attitude
    • Strong instincts around partner marketing, co-sales, and other commercial strategies
    • Strong ability to work cross-functionally within the company (partnering with marketing, sales, product, etc.)
    • Proven ability to understand complex systems and concepts and synthesize solutions/debug issues
    • Excellent relationship management skills
    • Retail financial services and/or tech startup experience a plus We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Plaid Inc, San Francisco , Partnerships Enablement, Other , San Francisco, California

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