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Loan Operations Specialist

Company: Scratch Services, LLC
Location: San Francisco
Posted on: February 25, 2021

Job Description:

Scratch is a new kind of loan servicer and we're changing the way borrowers experience debt. We've brought world-class product and technical thinking to a multi-billion dollar industry that hasn't seen an attempt at a tech solution in well over two decades. We're looking for smart, intellectually curious people to be a part of our Scratch journey.-- What You'll Do We're looking for someone to help us manage our Small Business Loan (SMB) vertical, starting with our Paycheck Protection Program portfolio. The Paycheck Protection Program was introduced by the Small Business Association (SBA) as part of the CARES Act and is intended to help small businesses survive through the uncertain times caused by COVID-19. An important aspect of this loan program is the ability for borrowers to apply for loan forgiveness and we need someone to help us build out and manage our forgiveness application processes, among other processes as well. This role comes with the opportunity to expand into many of our other loan operations projects including: bankruptcy management, accommodations processing, credit reporting and credit dispute management, UCC management, and escrow operations.-- About You You're detail-oriented, organized, positive, and love supporting others. You're able to juggle many tasks at once and are motivated by completing those tasks each day. You're diligent and triple check your work. You enjoy digging deep into the details of complex problems. You're able to communicate with people of varying backgrounds and are able to support our borrowers and team members through complicated processes. You're passionate about small businesses and feel strongly about their value in the economy. Responsibilities:

  • Become an SMB and PPP loan expert (don't worry, we will teach you everything you need to know)--
  • Confidently support our team of PPP forgiveness application reviewers by managing a dedicated Slack channel for application related questions--
  • Review PPP forgiveness applications and help manage escalated cases as well as quality assurance efforts
  • Develop feedback loops with our operations and engineering teams to improve internal processes and tooling
  • Develop, document, and own our SMB specific processes as they evolve and improve over time Requirements:
    • 2-3 years of experience in a support or operations role
    • Experience working in fast-paced environments driven by KPIs
    • Love of learning and ability to pick up new skills quickly (we are patient teachers!)--
    • Working knowledge of Excel and Google Sheets--
    • Strong written and verbal communication skills--
    • Lending and/or loan servicing experience a plus--

Keywords: Scratch Services, LLC, San Francisco , Loan Operations Specialist, Other , San Francisco, California

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