Head of People Operations & Systems

Company: The RealReal
Location: San Francisco
Posted on: February 25, 2021

Job Description:

We're looking for an HR Systems, Operations and Analytics leader who has successfully led the development of HR technology strategies, objectives and roadmap along with People operations processes and analytics in a high growth, multi-location environment. This role will be responsible for the design, implementation and support of HR systems with the goal of leveraging technology and adopting best practices from benchmark companies to improve overall HR efficiency and client satisfaction. It will be essential for this person to have a strategic mind and hands-on attitude, with a focus on innovation, efficiency, simplicity and ease of use for managers, employees, and candidates. This role reports to the VP, People Strategy & Systems. What You Get To Do Every Day Systems and Technology--

• Provide ongoing project planning, and support for recently implemented Workday including implementation of remaining compensation module.--
• Plan and build a technology systems roadmap that integrates all vendors, technologies and systems with Workday as its core to maximize process efficiency and employee experience.--
• Partner with People Team functions, IT, and Payroll to ensure technology, process and systems requirements are met and develop improvement strategies for areas of need.--
• Partner with Talent Acquisition leadership to assess and optimize Greenhouse as the recruitment platform across the business. Define communication and training strategy and implementation.--
• Serve as steward of user experience for People Team's systems; monitor system adoption and user feedback; develop processes, tools, support materials, and training.
• Provide leadership to ensure the effectiveness of processes for prioritizing system enhancements, new functionality, etc.
• Evaluate and recommend new tools and technologies (e.g. AI and ML) to enhance end-user productivity and employee experience, as well as to improve the capabilities and usability of existing systems. Operations, People Processes, and Analytics
  • Assess requirements for effective Recruiting Operations including areas such as workflow, immigration, background checks, relocation and internal job applications. Collaborate with a peer group to design and implement efficient processes including communication and training.
  • Design and deliver scalable and transferable onboarding processes to ensure new hires have a positive and value-add induction into the company.
  • Collaborate with People leadership on learning and career development processes, performance review and salary increase processes.
  • Develop People Analytics blueprint to refine approach to providing strategic insights to the People Team and business leaders.--
  • In collaboration with the business and People team leaders, define key metrics and lead design of information sharing.--
  • Empower PBPs and business leaders to access meaningful real-time data through appropriate and sustainable security protocols. What You Bring To The Role
    • 10 + years' relevant experience leading a high-performance HR Systems and Operations function in a multi-location, high growth environment
    • Strategic thinking and demonstrated ability to see the big picture, to understand and integrate disparate ideas and interests, and to develop a long-range vision and multi-year systems roadmap and innovative solutions
    • Strong problem-solving, planning, and execution skills, including a desire to roll up sleeves to prioritize work and meet deadlines
    • Demonstrated ability to work effectively with stakeholders from across functional areas, by creating collaborative relationships, establishing credibility, and motivating/influencing others
    • Demonstrated communication and change management skills, including the ability to effectively translate technical jargon/concepts for a lay audience, and to effectively and proactively inform, convince, influence, and educate executives, cross-functional stakeholders and team members
    • Experience managing major SaaS-based HRIS products with general familiarity with the future direction of these platforms and functionality likely in future releases
    • Solid understanding of HR, Payroll, Finance, and IT business processes and how they impact HR systems
    • Proven ability to translate business needs and requirements to actionable information usable in system configuration
    • Proven experience in partnering well with Finance, HR, and executives; collaborative style
    • Data driven and highly analytical
    • Inspirational leader; people want to work for this person; attracts and retains high performers
    • Passionate about developing others to reach their full potential
    • Positive, can-do attitude, exhibiting openness and a solution-oriented approach to resolve challenges
    • Excellent communication and presentation skills
    • Unquestioned integrity and ethics to handle sensitive and confidential situations and information
    • Critical thinker; excellent problem solving and decision-making skills
    • Experience with Workday is a major plus
    • Relevant degree desired and MBA is preferred The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours! The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.-- Become a first look member. For $10 a month, get 24-hour advance access to sales and special invitations to monthly promotions. Become a First Look Member For $10 a month, get 24-hour advance access to sales and special invitations to monthly promotions. Sign up Now Consign with us. It pays. Receive up to 85% of each item's sale price. Consign with Us It--pays. Receive up to 85% of each item's sale price. Consign Give a gift card. Give the gift of luxury and style with a RealReal gift card. Give a Gift Card Give the gift of luxury and style with a RealReal gift card. Purchase Honoring heritage brands and extending the lifecycle of luxury items. All items are pre-owned and consigned to The RealReal. Trademarks are owned by their respective brand owners. No brand owner endorses or sponsors this ad or has any association and/or affiliation with The RealReal.

Keywords: The RealReal, San Francisco , Head of People Operations & Systems, Other , San Francisco, California