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Lead/Principal User Researcher

Company: Salesforce
Location: San Francisco
Posted on: February 25, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsYou distill complex problems into insights that inform design, development, and business decisions. You seek out diverse data points, and triangulate them. You eagerly use new research methodologies to understand users and problem spaces, dig deep to uncover and synthesize insights, and build narratives to frame complex problems.

You're passionate about technology. You're even more passionate about people. You are a tireless advocate for the end user. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you're unwavering in your desire to provide the best experiences for users.

You play well with others. You thrive in a fast-paced, collaborative environment. You bring a unique point of view to the table, and bring out the best in your team. You solicit feedback on your own work, and add value to others' work.

Sound like you? Then you're someone we want to work with! Join our amazing team and you'll get to work with some of the best and brightest. You'll find startup-like scrum teams, opportunities to collaborate with researchers in related product areas, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. Your insights will matter - at scale. And, by the way, you'll work for a company that has been named - 10 years running - in Fortune 100 Top Places to work.

Responsibilities:
Provide strategic and tactical insights that inform design and development
Participate in strategic product research and analysis, always striving to deeply know and understand the customers who will be using your products
Synthesize research to identify product use cases and user types
Create narratives to frame problems and highlight the business value of potential solutions
Be a strategic business partner to key executives, helping shape their long-term vision
Partner fully with product owners, designers and engineers to provide the best possible experience for our users and customers
Work on fast-paced projects, requiring attention to detail and working within constrained timelines

Minimum Requirements:
5+ years of relevant work experience in UX and research
Ability to work confidently and creatively on ambiguous problems
Experience working in cross-functional teams (e.g. design, product management, engineering)
Proven track record influencing product direction and strategy with actionable insights
Solid understanding of best practices for conducting research (qualitative and quantitative) in user experience, product design, or technology contexts
Ability to plan, design, execute and communicate both strategic and tactical research engagements
Excellent project management, communication, and presentation skills
B.A./B.S. or M.A./M.S. in Human Computer Interaction (HCI), Human Factors, Cognitive or Experimental Psychology, Sociology, Design, Business or a related degree
Bonus: Experience leading, coaching, or managing individual contributors (ideally researchers) welcome
Bonus: Experience in relevant industry domain (i.e. marketing, e-commerce, content management)

Teams that are hiring for Lead/Principal Researcher:Marketing CloudWe are looking for a Lead or Principal User Researcher to join the Marketing Cloud. The Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, web, and marketing automation. No other digital marketing company invests in product innovation the way we do, giving our clients access to cutting-edge technology. Salesforce transforms the businesses of hundreds of thousands of customers and millions of users. Your insights will matter - at scale.Cross CloudWe are looking for a Principal User Researcher to join the 'Cross-Cloud' team. The 'Cross-Cloud' Research & Insights team works on projects that span Salesforce's entire product portfolio, tackling broad, fast-paced initiatives, and generating insights to inform some of the company's top priorities. The ideal candidate for this role enjoys creating clarity from ambiguity, balancing agility with rigor, and gaining a deep understanding of business needs.Industries CloudWe are looking for a Lead or Principal User Researcher to join Industries Cloud-a major growth engine for Salesforce. Our team informs the product development of industry-specific solutions for millions of end-users across abroad range of businesses. For example, in response to the pandemic, the team's insights informed the launch of thework.com platform (including Contact Tracing) to assist both public and private communities as they reopen. Bonus: Experience in the Sustainability and/or Communication & Media industry domains.Platform We are seeking a Lead or Principal Researcher to focus on the Salesforce Platform - the building blocks for our Cloud product suite. As part of the Platform team, your work can span across all our product areas including mobile, automation, adoption, engagement, and services. You will be advocating for the needs of various users focused on many of our user types, such as sales representatives, team leaders, and system administrators who set up the tools and processes. Your research insights will help our product teams build the right tools for the right people. Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Posted 11 Days Ago Full time JR87172 About Us Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Keywords: Salesforce, San Francisco , Lead/Principal User Researcher, Other , San Francisco, California

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