Developer Support Engineer

Company: PLAID
Location: San Francisco
Posted on: January 15, 2021

Job Description:

Plaid---s products enable thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the Plaid Support team. Our goal is to help customers quickly and compassionately; keeping their applications running and their end-users happy. Developer Support Engineers help application developers implement and find success using Plaid products. Most of our time is spent working on customer questions submitted through our ticketing system. We help users overcome technical challenges, investigate errors, and work with our Growth and Engineering teams to reach resolutions. People who do well in this role tend to be empathetic, technically-minded, and enjoy troubleshooting. When we're not working on tickets, you'll find us writing documentation, improving our processes, and collaborating cross-functionally to accomplish our Support goals.What You'll Do:Help developers use our products: To best help our customers you will learn about Plaid integrations, navigating the Plaid Dashboard, client libraries, implementing Link, webhook functionality, and how to handle error codes.Investigate bugs: You'll investigate root cause, scope, and severity of various issues.Make it better: We are committed to continuous improvement and leaving things better than we found them. It is not perfection we seek, but valuable, pragmatic improvements to our products, our company, and our craft.What Excites Us:Experience reading and writing codeFamiliarity with modern web services and APIsAffinity for SDKsExcellent grammar and a friendly communication styleThe ability to work with a high degree of autonomyCaring deeply about the success of developers building on PlaidHelping define the future of FintechSan Francisco /EPDS --- Product Support /Full-time

Keywords: PLAID, San Francisco , Developer Support Engineer, Other , San Francisco, California