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Senior Information Architect --- Content Tools

Company: DocuSign
Location: San Francisco
Posted on: January 15, 2021

Job Description:

Senior Information Architect --- Content ToolsProduct Experience - San Francisco, California OR Remote North AmericaOur Agreement with Employees:DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what---s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you---ll be loved by us, our customers, and the world in which we live.The Team: Our Product Experience team - Design, Information, and Insights - focuses on our customers and their business needs. We contribute from the concept all the way to the building of world-class product experiences by partnering with Product Managers, Program Managers, Software Engineers and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and make delightful experiences.Position Summary:A Senior Information Architect - Content Tools is a customer evangelist who understands informational needs and ensures creation of information toolchains that drive product adoption and evangelism through content. They are technical, adept listeners with a passion for technology, content, and customers. The DocuSign Senior Information Architect - Content Tools supports the information development, content management, and content delivery toolchain with a deep technical knowledge and a desire to create meaningful experiences.This position is an individual contributor and reports to Senior Manager, Content Operations.Responsibilities:--- Craft intelligent and efficient content toolchain solutions focused on the production of product documentation and other forms of content.--- Integrate content development systems with existing technologies and adapt processes for alignment.--- Develop, extend, and support tools, standards, and practices comprising the Information Experience content ecosystem.--- Ensure quality assurance of content through validation, DTD, and schema tools that follow a well-defined set of business rules.--- Troubleshoot and resolve issues with content markup, transformations, output builds, and other content-related tool scenarios.--- Provide documentation and training on content-related tools and standards and their application as required for appropriate business groups.--- Work closely with design, research, support, training product marketing, product management, engineering, and development, and content creation teams to design delightful and necessary world-class content toolchains.--- Stay up-to-date on content delivery and management systems and how they can best be leveraged to fulfill business goals, writer and localization needs, and customer needsBasic Qualifications:--- Bachelor---s degree in Education, English, Journalism, Computer Science or related field--- 8 years of experience working with documentation and publishing tools--- 5 years of relevant experience with high-tech, including SaaS, product content development or content system development--- Working knowledge of DITA XML and topic-based writing--- Experience developing and maintaining DITA Open Toolkit or similar XML-based systems with build tools --- Able to create, maintain, and modify XSLT and XSLT-FO stylesheets--- Familiarity with XML schema and DTDs--- Experience with information development and delivery tools and mechanisms (such as component content management systems, web portals, and dynamic delivery platforms)--- 3 years--- experience supporting and maintaining an enterprise-level CCMS--- Knowledge of documentation localization processes as well as software usability principles--- 3 years--- experience with Python, Perl, Ruby, C#, Java, NodeJS, Bash or similar scripting language Preferred Qualifications:--- Master---s degree in Education, English, Journalism, Computer Science or related--- Experience with markdown, swagger, or similar are a plus--- Excellent prioritization and time management skills--- Experience in related programming languages relevant to content toolchains--- Strong troubleshooting skills--- Knowledge of Information architecture methodologies and systems, processes for managing metadata, developing and maintaining workflows, and managing and conducting quality assurance testing on structured information modelsAbout Us:DocuSign-- helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's 1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together And that---s a good thing.DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.LI-DS1

Keywords: DocuSign, San Francisco , Senior Information Architect --- Content Tools, Other , San Francisco, California

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