Staff User Experience Researcher
Company: linkedin
Location: San Francisco
Posted on: January 15, 2021
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Job Description:
Position descriptionPosition at LinkedInLinkedIn---s vision is
to create economic opportunity for every member of the global
workforce.Our global User Experience Research (UER) team advances
this vision by discovering actionable insights to inform and
inspire the design of quality, inclusive products. We're passionate
about designing an equal, fair, and accessible platform that---s
modern, engaging, and responsible.Our products help professionals
all over the world stay connected, informed, and productive. The
LinkedIn ecosystem is about more than just job hunting. We create
and support active communities and enterprise products around
sales, marketing, learning, and recruiting. Our team uses a wide
range of research methods across the product development lifecycle.
We pride ourselves on the rigor of our work, and also encourage
experimentation as we connect the dots between user insights,
design patterns, and business goals.Why join the User Experience
Research team at LinkedIn?We have impact. We are strong partners to
Design and Product, influencing at every level, from shaping early
strategy, to launching new features, to measuring usability. We are
creative. We value and encourage a mixed-method approach to
addressing the most important and most human questions facing our
teams.We are inclusive. We insist on centering trust, ethics,
justice, and equity in every aspect of our work.We are supported.
We have a dedicated operations team to cover scheduling, vendor
onboarding, and moreWe thrive on feedback. We---re an eclectic and
experienced teamsome of the best in the industry We also love to
learn with and from each other as we strive to be our best and grow
in our careers.We are a strong team. We enjoy a trusting, open
environment and a healthy culture of gratitude---and we have fun
togetherWe---re looking for Researchers to join our team of
critical thinkers and curious minds, to work with us in partnership
and collaboration with product design, content design, product
management, engineering, marketing, market research, and data
science. Building products for the world's workforce takes a bold,
diverse, empowered team --- come be a part of ours.Learn more about
our community at
design.linkedin.comLinkedInDesignResponsibilitiesPartner with
design, product, and marketing colleagues to understand business
needs, and design appropriate research studies to generate
user-focused insights. Design and conduct user research studies,
including surveys, in-depth interviews, field studies, focus
groups, and concept/prototype testing.Foster collaboration with
designers, product managers, marketers and sales to translate
insights into actionable recommendations that inform innovation and
execution. Work in partnership with other researchers and
organizations within LinkedIn (e.g., data analytics) to create
comprehensive and coordinated research strategies that triangulate
data from different sources/methods to develop
recommendations.Deliver compelling research findings with clear
recommendations.Basic Qualifications7 years of experience in user
or design research.Degree in Psychology, Cognitive Science, Human
Factors, Anthropology, Human-Computer Interaction, Design, a
related field --- or equivalent experience.Preferred
QualificationsStrong ability to create research roadmaps to drive
large scale projects independently and autonomously, with high
levels of ambiguity or complexity, with experience of running
multiple workstreams at once.Track record of framing a research
study around business problems presented to them, and identifying
customer needs or expectations. Can proactively articulate how
research will inform or guide product strategy - pointing to unmet
user needs or new opportunities. Ability to create new research
questions and a plan to address them - along with measuring the
effectiveness of the results.Demonstrates appropriate pairing of
research method and context, experience triangulating methods and
data as needed; Demonstrates deep understanding of common research
methods and processes; is a go-to-person for one or more
methods.Demonstrates comprehensive understanding of established and
emerging research methods, with the ability to create a
multi-method research plan, based on solid rationale behind method
choices.Strong ability to look back over previous research from
multiple sources (whether internal or external), and arrive at a
point of view that informs or evolves the subject of discussion.
Excellent ability to bring research to life, make it interactive,
put stakeholders in the users' shoes using a variety of techniques.
Uses this to inspire co-creation.Extensive experience in actively
and independently initiating change with cross-functional teams
through workshops to help inform and influence project direction -
with insights driving better outcomes. Has coached other individual
contributors on approach and focus.Demonstrated experience in being
able to solve large, open-ended problems, where the solution isn't
obvious to the team raising it; Formulates an approach to provide
traction and direction through insights that may end up taking the
team in a completely different direction.Actively seeks out
different audiences/users/points of view that may not have been
considered (or asked for), but are relevant to the user
experience.Has actively built relationships with cross-functional
teams over time (outside of day to day project delivery), in order
to create empathy and advocacy; Considered as an influencer and
thought leader amongst cross-functional partners in previous
work.
Keywords: linkedin, San Francisco , Staff User Experience Researcher, Other , San Francisco, California
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