Sr. Specialist, Atlassian Systems Administrator

Company: Oportun
Location: San Carlos
Posted on: January 15, 2021

Job Description:

Company OverviewABOUT OPORTUNBased in Silicon Valley, Oportun (Nasdaq:OPRT) is dedicated to financial inclusion for the estimated 100 million people in the U.S. who are shut out of the financial mainstream because they don---t have a credit score or have been mis-scored by a traditional credit bureau. As a Community Development Financial Institution (CDFI), Oportun---s mission is to provide inclusive, affordable financial services that empower its customers to build a better future. Since our first loan in 2006, Oportun has made over 3.8 million loans totaling over $9 billion to customers across 12 states. Oportun---s customers have saved an estimated $1.7 billion in interest and fees compared to the alternatives typically available to them. Oportun has helped more than 860,000 people establish a credit history for the first time. Oportun was named one of Fast Company---s Most Innovative Companies in the World for 2020, a TIME Magazine 2018 Genius Company in recognition of its impact in helping to reinvent the future of lending. Oportun was recently named one of the Top Workplaces for 2019 and 2020 by the Bay Area News Group and recognized as the Best Consumer Lending Product by FinTech Breakthrough. Oportun previously made several fastest-growing lists, including Inc. 5000---s Fastest-Growing Private Companies in America and the San Francisco Business Times--- Fastest Growing Private Companies. ResponsibilitiesDemonstrable working knowledge of the Atlassian Technology Stack (Confluence, JIRA, & Bitbucket) --- On Premise, Data Center environment.Ability to perform ALL general administrative & development functions such as, but not limited to: user management, applying permissions, troubleshooting issues, creating out of the box components, configurations, maintenance, and support.Experience with performing Atlassian software installations.Plan, test, perform and support software installations, upgrades, migrations and add-ons on a regularly scheduled timeline.Develop, maintain and conduct end user training as necessary (new upgrades, capabilities, features, etc.) and foster positive user adoption.JIRA / CONFLUENCE / BITBUCKETAssist users with Jira / Confluence / Bitbucket administration, configuration and customization requests while adhering to established best practices. Jira --- System & User Administration. Development & Configuration (Projects, Schemes, Security, Fields, Workflows, Filters, Reports, Dashboards, Integrations, Add-ons, etc.).Confluence --- System & User Administration. Development & Configuration (Spaces, Pages, Permissions, Restrictions, Integration, Add-ons, Security, etc.).Bitbucket --- System & User Administration. Bitbucket Project Management (Repositories Lifecycle, Permissions, Integration, Add-ons, Security, etc.PLATFORM SUPPORTParticipate in 24x7 on-call operations (rotating basis) and respond to issues, provide direction, and complete resolution efforts.Strong optimization skills to improve performance, scalability, and usabilityOTHERProvide timely (in-person/remote) support responses to customers, colleagues, peers and leadership on a regular basis for specific and general questions/issues.Work with internal IT Support teams and other external groups to resolve technical issues. Create, manage, document, and update tickets within the various ticketing systems (Jira, ServiceNow, etc.).Perform analysis with key stakeholders, customers and team members to ensure requirements are captured, met, and the appropriate solutions are implemented.Follow organizational and Agile standards/methodologies (Scrum/Kanban - sprint planning, retrospective, backlog, daily scrum, etc.).Adhere to Change Management, Security, Compliance, Legal and Other policies, procedures and protocols.QualificationsREQUIREDMinimum 2 years of experience working within the Atlassian Technology Stack (Confluence, JIRA, & Bitbucket) performing end user support/training, architectural design and development based on requirements (skills/experience required to support the responsibilities detailed above).Excellent verbal and written communication skills.Ability to:deliver outstanding customer service and professionalism in all interactions.be patient, remain calm, focused and customer oriented during busy times. learn quickly and adapt appropriately within an evolving environment. review and identify accurate data entry, correcting and monitoring data entry issues. work independently, collaborate well with other team members, and an overall team player.take direction from senior leadership and provide advice/opinion when necessary. consistently demonstrate good judgment and decision-making skills. NICE TO HAVEAtlassian Confluence, Jira and/or Bitbucket certifications.Experience with Microsoft 0365, SharePoint, Jenkins, New Relic, Sumo Logic, etc.LI-RA1Job SummaryReq No.: 2020-9554Department: EngineeringType: Regular Full-TimeJob Locations: US-CA-San Carlos

Keywords: Oportun, San Francisco , Sr. Specialist, Atlassian Systems Administrator, Other , San Carlos, California