Customer Service Representative 1
Company: Advance America
Location: Pleasant Hill
Posted on: January 15, 2021
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Job Description:
Address: 1665 Contra Costa Blvd. , Pleasant Hill , California ,
United States - 94523Since 1997, Advance America has helped
millions of hardworking people with a variety of personalized
financial solutions. We are a nationally recognized, fully licensed
financial services company with over 1,900 locations and online
lending services.We are currently seeking highly-skilled,
career-oriented individuals ready to be part of a growing
company!We offer:* Competitive Wages* Uncapped Bonus Potential*
Life/Health Benefits* 401(k) Savings Plan* Educational Assistance*
Paid Vacation/Holidays* Great Schedules* Comprehensive TrainingTo
learn more about Advance America visit Advance America
WebsitePosition SummaryThe Full Time Customer Service
Representative (CSR) position is a performance based, hands-on,
customer-focused role that is responsible for completing tasks
associated with the center's daily operation. Job responsibilities
are expected to be completed in a manner that complies with all
federal and state regulations and adheres to company policies,
procedures, and practices.This position is responsible to perform
an active role in meeting all performance goals and metrics for the
center as defined by management. In order to do so, this position
requires attention to detail, excellent customer service skills,
and a passion for sales. This position is responsible to develop,
assist, and participate in all marketing and collection efforts,
both internally and externally.Job ResponsibilityCustomer Service,
Sales, & Marketing: Actively assist in meeting the center's
performance metrics as defined by management. Understand,
recommend, and sell financial products and services to customers.
Build strong relationships with current and prospective customers,
in person and over the phone. Manage customer concerns, and
actively participate in customer transactions. Deploy marketing
efforts in the community to generate sales and customer growth, and
complete marketing tracking sheets as required.Operations,
Compliance, & Collections: Assist in managing the P&L to meet
all budgeted numbers and in meeting management's expectations
related to center performance. Adhere to the Company's policies,
procedures, Creed, and to all applicable state and federal
regulations. Maintain accurate cash controls and ensure that
security procedures are in line with Company and Loss Prevention
(LP) Standards. Enter customer and transaction information
accurately into the point of sales system, and create and maintain
accurate customer files with all required documentation. Perform
and document collection calls, field visits, and any other approved
collection activities. Complete other duties as assigned.Team &
Leadership: Work closely with and support others in a positive,
team environment to enhance the customer experience.Job
Responsibilities Cont.Education RequiredHigh School Diploma or
equivalent required; some college preferred.Experience
RequiredSales and/or customer service experience required, or
equivalent experience. One year of experience in one or more of the
following areas preferred: sales, retail, banking, or
collections.Knowledge RequiredStrong math skills, including the
ability to count cash; professional verbal communication by phone
and in person; ability to read, write, evaluate, and apply complex
and detailed information; may work alone; ability to interact
professionally and exhibit appropriate social skills; ability to
negotiate payment terms and effectively communicate loan
requirements; ability to understand and ensure compliance with
policies, procedures, and laws governing our industry/business and
employees; ability to use computer programs required to process
customer transactions; ability to maintain composure in stressful
situations; ability to follow procedures in the normal course of
business and in stressful situations; ability to develop and
maintain business relationships.Physical RequirementsStanding for
long periods of time; sitting occasionally; walking, including
extended distances; bending; squatting; kneeling; pushing/pulling;
reaching; twisting; frequent lifting of less than 10 lbs.,
occasional lifting of up to 20 lbs.; driving and having access
during the workday to an insured and reliable transportation in
order to complete tasks including, but not limited to, banking,
marketing, and providing staffing coverage within the division;
exposure to outdoors limited to elements that the ordinary person
would be exposed to at that time; typing; data entry; grasping;
transferring items between hands and/or to another person or
receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning
windows, bathroom, etc., including exposure to cleaning chemicals);
use of office equipment to include computers; able to be physically
present Monday through Saturday from 8am - 8pm; ability to travel
to, be physically present at, and complete the physical
requirements of the position at any center within the division
(distance varies by division).CompetenciesAction
OrientedAdaptabilityBusiness Ethics and Core
ValuesComplianceCustomer FocusDrive for ResultsInterpersonal
SkillsSales SkillsSupervisory ResponsibilityTravelMust have a valid
driver's license and access to insured, reliable transportation.
Ability to travel within division for marketing, collections,
staffing, special events, and banking responsibilities.Position
Type/Expected Hours of WorkAttireThe Company offers employees the
option of wearing, polos, blouses, collared shirts, sweaters or
other professional attire with slacks or jeans and appropriate
shoes. Employees should dress accordingly to their
business.OtherMust be 18 (except in AL where the age requirement is
19), eligible to work in the USA, and able to successfully complete
all post offer screens, including a criminal background check, MVR,
credit check if required by state law, reference check, and drug
test. Regular and punctual attendance is required. Schedules may be
changed as needed to accommodate business needs. Overtime may be
required. Must meet all applicable state and local regulatory
requirements. In some states, you may be required to become a
notary upon request (at the Company's expense).All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or disability.Requisition ID: 14123
Keywords: Advance America, San Francisco , Customer Service Representative 1, Other , Pleasant Hill, California
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