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Program Supervisor

Company: State Bar of California
Location: San Francisco
Posted on: January 15, 2021

Job Description:

Annual Salary Range: $98,987 - $131,963Office of AdmissionsGeneral UnitDEFINITIONUnder general supervision, the Program Supervisor is responsible for supervising the management of programs, policies and procedures, facilitating the development of operational guidelines for new programs and ensuring activities of programs are completed in accordance to procedures and policies. The Program Supervisor has direct supervision over subordinate clerical, technical, para-professional and professional positions specific to the division or unit to which they are assigned; and performs related work as required.DISTINGUISHING CHARACTERISTICSThe Program Supervisor provides first level supervision over support staff in an assigned division/unit and performs the most complex work. This class is characterized by the responsibility for assuring the activities of the assigned major programs or support functions are completed in accordance with the procedures and policies of the Bar.The Program Supervisor is distinguished from the Administrative Supervisor in that the former has knowledge of complex and advanced program functions and supervises staff in the performance of specialized program functions. The latter, typically will have supervisory duties over administrative and/or clerical staff.EXAMPLES OF ESSENTIAL DUTIESDuties may include, but are not limited to the following:* Supervises the management of programs, policies and procedures and facilitates the development of operational guidelines for new programs; ensures activities of programs are completed in accordance to procedures and policies.* Directs, trains, assigns, and evaluates subordinate personnel in the performance of a variety of professional, administrative, and clerical support tasks, establishing and monitoring standards of performance.* Assesses workloads, and assigns employees to ensure the timely and proper level of support for ongoing activities.* Supervises, and evaluates the performance of assigned staff, including prioritizing, delegating and reviewing work assignments, monitoring performance and providing coaching for performance improvement and development; takes and imposes disciplinary action, up to and including termination, to address performance deficiencies.* Analyzes and resolves escalated and difficult issues that originate from staff, the public, and other stakeholders.* Evaluates program problems and procedures, develops recommendations for improvement and implements proposals and plans; develops written procedures to clarify or describe standard practices; coordinates the publication and dissemination of procedures.* Identifies areas for development of substantive and programmatic resources relevant to the division/unit and assists in the creation of resources.* Prepares and maintains reports, special studies, correspondence and statistical data.* May assist in the development and monitoring of the capital and operational budget, overseeing the fiscal control systems, preparing and evaluating fiscal reports; analyzes need for budget items requested to determine whether items are justifiable, based on program objectives and priorities.* Evaluates, in conjunction with the Information Technology Department, the use of electronic systems and researches and makes recommendations for more efficient and cost effective technology.* Acts as a liaison and maintains effective working relationships with other State Bar employees, the Board of Governors or other Committees, attorneys, outside agencies and the public.* Serves on committees and organization wide task forces and represent the division/unit throughout the State Bar.* May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job and the responsibilities described.EMPLOYMENT STANDARDSKnowledge of:* Principles of office management, budgeting, administration and supervision.* Program and policy management.* Program area specific to division or unit assignment.* Problem identification, analysis and evaluation.* Computer information systems, including personal computer applications, word processing and spreadsheet programs.* Principles of effective writing and verbal presentation.* Coordination and operation of programs.* Working knowledge of the State Bar Offices and their functions and a general knowledge of other agencies and their interface with the State Bar.* Personnel selection and supervisory principles, practices, and procedures.* Computerized information and database recordkeeping systems.* Office procedure, budget preparation and maintenance techniques.Ability to:* Apply the policies and practices of a department.* Plan, schedule, make work assignments, set priorities, train, evaluate, select and discipline subordinates.* Operate modern office equipment including computer hardware, software, and internet and web-based applications.* Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen.* Compile data and prepare narrative and statistical reports.* Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.* Communicate clearly and concisely, both orally and in writing.* Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public.* Maintain the confidentiality of information.Minimum Qualifications:Education:* Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement.Experience:* Four (4) years of experience at the journey-level that included responsibility for professional-level activities such as program oversight, development, administration and/or work contributing to the development of operational procedures or plans, of which at least one (1) year should have been in a lead capacity.Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification.License, Certificate, Registration Requirements:* None required.Physical Requirements:* Sit for extended periods.* Make fine visual distinctions upon proofreading written document and viewing information on a computer screen.* Ability to lift up to 25 pounds.* Possess visual capability and digital dexterity to operate a computer and other standard office equipment.* Digital dexterity to assemble, retrieve and replace files.* Frequent and ongoing use of a telephone and computer terminal.

Keywords: State Bar of California, San Francisco , Program Supervisor, Other , San Francisco, California

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