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Corporate IT Support Specialist

Company: Vineti Inc
Location: San Francisco
Posted on: November 23, 2020

Job Description:

Vineti creates advanced software for advanced therapies. We are a healthcare-tech company developing cloud-based software solutions that enable biopharmaceutical and life science companies to provide next generation personalized therapies safely, securely, seamlessly, and scalably. From the beginning, Vineti's founders have understood the challenges innovators face in developing personalized therapies. We are removing these barriers with technology that integrates the end-to-end supply chain of the process. Our technology makes it possible for patients with cancer, genetic disorders, and other serious health conditions to receive these breakthrough therapies.

As a member of the Vineti team, we can promise you the opportunity to collaborate alongside smart and driven people, with endless opportunities to grow your many skills.

We are looking for a Corporate IT Support Specialist to support all corporate Information Technology (IT) functions for Vineti. You will be responsible for troubleshooting and supporting the company's technology operations, carrying out IT systems and policies, and ensuring IT systems are effective and functioning. This position is based in our downtown San Francisco office.

What you'll be doing as an Corporate IT Support Specialist:


  • Serve as the first point of contact for customers seeking technical assistance
  • Provide technical support for incoming tickets and resolve issues related to computer systems, software and hardware
  • Perform troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on the issue and details provided by customers
  • Maintain daily performance of computer systems
  • Install, modify and repair computer hardware and software
  • Carry out onboarding and offboarding activities for Vineti employees globally
  • Manage and maintain conference room technology including Zoom rooms
  • Identify and suggest areas to optimize the use of IT throughout the company as well as possible improvements on IT policies or procedures
  • Ensure smooth delivery and operations of IT services
  • Perform other duties as assigned

    • 5+ years of experience working in corporate IT support
    • Experience working for a technology company with a distributed and remote workforce strongly preferred
    • Experience with Mac, Google Suite, Okta, and cloud provisioning systems required
    • Experience with Mobile Device Management systems such as Jamf required
    • Experience with Windows preferred
    • Strong understanding of computer systems and hardware
    • Customer service orientation
    • Ability to be calm under pressure and de-escalate stressful situations
    • Strong interpersonal skills and ability to effectively communicate with teams across the organization
    • Strong attention to detail and organizational skills
    • Must comply with HIPAA rules and regulations


      Vineti is proud to be an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Our goal is to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.PI126253180

Keywords: Vineti Inc, San Francisco , Corporate IT Support Specialist, Other , San Francisco, California

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