Central Support Specialist - Defined Term Employee (With Benefits)

Company: Carbon Health
Location: San Francisco
Posted on: March 28, 2020

Job Description:

WHAT IS CARBON ALL ABOUT?Our mission is making world-class care accessible to everyone. Carbon Health is a modern healthcare provider that combines smart technology with inviting clinics. We deliver a uniquely seamless experience for both medical professionals and patients through our mobile, virtual and in-person services.THE JOB AT A GLANCEIn this position you will have a vital role in ensuring the completion of all remote administrative tasks so that our Carbon Health patients have all proper documents in order to continue their care and recovery beyond our clinic doors. You will have a visible and important role in maintaining patient satisfaction and operational success by supporting our patients and clinicians at our multiple clinics throughout California and Nevada from a central location. A TYPICAL DAYProvide exceptional friendliness, empathy, and customer service via phoneTriage situations & schedule appointments (via phone) while gathering information (verifying insurance, reviewing self-pay pricing)Own the response and actions related to handling faxes, live chats, emails and secure messages via the Carbon Health AppDevelop and suggest process improvements that will have a direct impact on the benefit patients, clinicians, colleagues and overall operationsABOUT YOUFamiliar with Apple products, including iPads and MacBook's, and Google Business Suite appsAbility to remain focused and calm during stressful situationsAbility to communicate clearly and professionallyPrior health care or clinic/hospital experiencePERKS----------Forward-thinking, transparent, and inclusive company cultureCollaborative environment within and across our clinic sites and at HQ in San Francisco???????A BRIEF HISTORY--?Based in San Francisco, Carbon Health was founded in 2015 to provide a more comprehensive healthcare experience for medical professionals and patients . How do we do this? By streamlining the intake process from start to finish through our mobile app. Our process is both efficient and seamless.--Patients can book same-day appointments,--receive follow-up information, manage their prescriptions, talk to their doctor, easily access their records, and much more. We accept all major insurance plans and currently operate clinics in the San Francisco Bay area, Los Angeles and Reno, NV.

Keywords: Carbon Health, San Francisco , Central Support Specialist - Defined Term Employee (With Benefits), Other , San Francisco, California