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Technical Support Scientist - Sequencing Specialist

Company: Agilent
Location: Santa Clara
Posted on: October 13, 2019

Job Description:

Join a fast-paced, high energy Genomics Technical Support team in Agilent's Diagnostics and Genomics Group. We develop and market genomics and molecular biology solutions that accelerate life sciences research. The market for Agilent's Genomics products continues to enjoy significant growth through the invention, development and launch of high value products associated with technology platforms such as microarrays, Next Generation Sequencing, automated electrophoresis systems for sample QC, QPCR, PCR, and molecular biology reagents.?Here is an opportunity to utilize your technical expertise in molecular biology and join Agilent's Genomics Support organization to provide online technical support to our customers. In this role your primary focus will be to provide customers with post-sales technical support on the NGS workflow solutions and sample QC product lines, to ensure their success and satisfaction.?The Technical Support Scientist will be responsible for providing technical and troubleshooting support for the products remotely by phone and email. Understands customers' problems, recommends solutions to meet their needs, and ensures customer satisfaction. May deliver customer training classes and consulting related to our application, as well as assist in pre-sales, as part of their tasks.?Job duties include but are not limited to:

  • Provides online technical support and troubleshooting for customers using Agilent's NGS products and sample QC instruments (Bioanalzyer, Tapestation, Fragement Analyzer)
  • Timely and accurate response to customer inquiries
  • Investigating and answering questions related to applications, technical inquiries
  • Provide customer feedback to marketing, R&D (product development teams)
  • Developing company processes that support Agilent's goal of providing world-class customer support
  • May develop technical resources for customers

Keywords: Agilent, San Francisco , Technical Support Scientist - Sequencing Specialist, IT / Software / Systems , Santa Clara, California

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