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Automation Field Service Engineer

Company: Biosero Inc
Location: San Francisco
Posted on: September 15, 2019

Job Description:

Biosero develops software that enables people and technology to make complex decision in less time, using more data and information. At Biosero, accomplished team members from multiple technology sectors collaborate to create the best integrated solutions, while remaining agnostic to specific device manufacturers. This provides our Customers with future-proof platforms that use best-in-class components in an environment where technology is constantly evolving. Biosero is also an integrations provider. Driven by hardware-agnostic Green Button Go software, Biosero can streamline processes by integrating tasks into an automated workcell solution. Position: The successful candidate will oversee all post-sales support and service in the San Francisco Bay Area territory for Biosero's key account customer base of Integrated Workcells and Automation Software. Perform installations of new Integrated Workcells and a variety of standalone equipment; routine maintenance; and repairs and corrective updates. Work closely with sales, applications, software, and integrations team members to assure customer success and account growth. Position requires regular travel, up to 30% outside the immediate San Francisco Bay Area territory. Responsibilities: --- Work closely with all Biosero customers to support Green Button Go scheduling software, Transfer Map liquid handling software, and Ready Label bar coding software. --- Work closely with Biosero product support to repair, document, and improve the performance of all products. --- Perform installation, SAT, maintenance and fast-response repair of integrated workcells, automation software, and standalone laboratory equipment, including acoustic dispensers and all Biosero supplied/supported product. --- Maintain accurate and timely service documentation, servicing database information, routine reporting of expenses, and spare parts inventory management. --- Ensure compliance to SOPs and established methods for all servicing activities. --- Promote and support service agreement sales. --- Regularly write technical documentation, including knowledge base articles, service notes, technical bulletins, and troubleshooting procedures. --- Maintain focus on quality support of Biosero accounts in collaboration with Biosero Account Manager. --- Work with applications team to establish customer workflow needs. --- Represent Biosero and the Biosero brand to our customers with professionalism and a service mindset. Qualifications: The successful candidate will have the following skill set: --- BS/MS in Computer Science/Computer Engineering or in Life Sciences with CS experience. Experience in lieu of degree will be considered, preferably with background in lab automation and scheduling software. --- Minimum of 5 years' experience in laboratory equipment or field software support required. --- Working knowledge of programming, acoustic dispensing, and biopharmaceutical and research applications a plus. --- --Ability to debug networking issues. --- Proven troubleshooter/problem solver with strong analytic skills and a determination to find win/win solutions. --- Must be comfortable in role as subject matter expert and trainer; perform customer training and live software demonstrations. --- Ability to work at customer sites and regularly travel up to 60%. --- Ability to work independently, with excellent organizational and time management skills with a mind for responsibility and accountability. --- Strong customer service and customer relationship skills. --- Valid driver's license.

Keywords: Biosero Inc, San Francisco , Automation Field Service Engineer, IT / Software / Systems , San Francisco, California

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