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Senior Technical Support Specialist

Company: Grandflow, Inc.
Location: Livermore
Posted on: August 17, 2019

Job Description:

Customer Service and Web High-Level Tech SupportPrint and promotional product company is looking for an eager assistant to our Tech Support Manager. We are a 46-year old and growing web-based reseller and need help in gathering specifications from clients and sales executives in order to build web portals and manufacture products. A basic understanding and working knowledge of E-Commerce and Adobe products such as Acrobat Pro, Illustrator, and Photoshop is required. Advanced skills in Windows and archival procedures is a must. Print pre-press background is a plus. Specifics include working with the Tech Support and Customer Service staff gathering specs for both departments and contacting clients for digital art specifications.--Role will include:-------------------Client website maintenance Setup and maintain product skus (requires comprehensive understanding of all product/image conventions/options/settings/templates and pricing structures)------------------Setup and maintain product field lists------------------Process and validate client product uploads------------------Add/edit/manage client cost center locations------------------Add/edit/manage product categories------------------Add/edit/manage user access groups------------------Vet images/graphics for site posting------------------Vet promotional product spreadsheets for valid data entries------------------Validate/confirm warehouse stock item receivings-------------------Address client inquiries/Troubleshoot via phone and email for issues related to:------------------Product Setups/Uploads------------------Online Ordering------------------Online Approvals------------------Client Admin Tools------------------Account Profiles and Logins------------------Reporting------------------Document Templates------------------UI features and functions-------------------Maintain adequate background/knowledge base detail for------------------Implementations/features/functions of all client sites------------------Problem resolutions------------------Workflows/procedures------------------Product and Pricing Updates------------------Web Document templates/clones-------------------Manage and respond to incoming support email exchanges in a timely manner.-------------------Formulate and document specifications for client website implementations, automated workflow sequences, user interface changes, reporting, document templates, and admin utility applications-------------------Excecute website end-to-end/regression testing and validations-------------------Develop understanding of our internal order entry legacy system as it relates to site implementations (xml order imports, warehouse pick tickets, purchase orders, product maintenance, inventory management, client export data)-------------------Communicate effectively with Sales, Customer Service, IT counterparts, and client base on a daily basis. (verbal and written)-------------------Facilitate GoTo Meeting site demonstrations as neededCompany pays up to $350 towards medical insurance per month plus offers 401k. 40 hour M-F work week.

Keywords: Grandflow, Inc., San Francisco , Senior Technical Support Specialist, IT / Software / Systems , Livermore, California

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